Join our team as the face of our organization!
We are looking for a friendly, reliable Front Desk Associate to provide exceptional customer service to members and guests. This role is ideal for someone who enjoys working with people in a fast-paced, community-focused environment.

This position plays a key role in creating a welcoming experience while supporting daily operations, program registrations, and member engagement.

Key Responsibilities:

• Greet members and guests in a warm, professional manner
• Answer and direct phone calls; take accurate messages
• Check in members and assist with general front desk inquiries
• Process program registrations, memberships, and payments
• Maintain accurate data entry and balance daily financial transactions
• Conduct tours for prospective members and support membership sales
• Support staff by answering questions, managing rosters, and promoting programs
• Maintain a clean, organized, and professional front desk area
• Collaborate with team members to ensure consistent, high-quality service
• Assist with training new front desk staff as needed
• Stay informed on all programs, services, and policies
• Perform other duties as assigned

Schedule:

• Part-time (minimum 2–3 shifts per week)
• Weekday evening shifts (Monday–Thursday): 4:00pm/5:00pm – 9:00pm
• Weekend shifts:
  • 7:00am – 11:00am or
  • 11:00am – 3:00pm
• Must be available for 2–3 evening shifts during the week and 1–2 weekend shifts
• Occasional holidays required
• Monthly staff meeting required (first Wednesday, 5:30pm – 7:30pm; attendance expectations apply)

Qualifications:

• Must be at least 18 years old
• Prior customer service and cash handling experience preferred
• Comfortable using computers and learning new systems
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Ability to lift up to 25 pounds and move throughout the facility as needed

Additional Expectations:

• Maintain professionalism and confidentiality at all times
• Provide a high level of service to members, guests, and staff
• Support and promote the organization’s mission, programs, and values
• Demonstrate reliability, accountability, and teamwork