The Member Services team ensures the best possible member and guest satisfaction through a welcoming, friendly, and positive manner. They greet and welcome both members and guests as they enter the JCC (or Health and Wellness Area); confirm membership status; accurately manage point-of-sale transactions; respond in person and over the phone to member and guest inquiries; and communicate and work well with teammates and cross-departmental partners.

The ideal candidate will have a friendly and easy-going personality while providing an excellent and efficient customer service experience. You should be comfortable dealing with complaints and be able to give accurate information about the Center, events, and programming. A customer-oriented approach is essential in addition to strong computer skills.

Duties and Responsibilities:

• Primary functions include welcoming and engaging members and guests
• Maintain a safe and secure facility by ensuring member check-in procedures are followed
• Address member concerns in a professional manner
• Utilize the member database to confirm member status, point of sale, etc.
• Balance the cash drawer accurately after each shift
• Be knowledgeable about programs and procedures throughout the JCC
• Exceed expectations when providing members/guests with requested information
• Promptly refer member/guests to appropriate staff and/or JCC department
• Deliver outstanding customer service in a friendly, polite and diplomatic manner
• Promptly and accurately direct all telephone inquiries
• Learn and maintain a working knowledge of the JCC emergency procedures plan
• All other duties as assigned

Qualifications:

• Excellent in-person and over-the-phone customer service skills
• Efficient, well-organized, and able to handle a variety of duties simultaneously
• Professional manner, discretion, and appearance
• Excellent verbal and written communication skills
• Energetic, enthusiastic, and motivated
• Strong computer skills, experience with databases and/or Microsoft suite is a plus
• Timely and reliable

Job Type: Part-time (20-25 hours per week)

Benefits:

• Employee discount

Work Location: In person

On TARC route 23 and 40x.