Jewish Louisville

Posted Job Title: IT Help Desk and Events Support Technician

Position reports to: IT Director

Jewish Louisville:

Founded in 1890, Jewish Louisville (a.k.a. The Trager Family Jewish Community Center "TFJCC") has been a shining light in the Louisville Community for 136 years and is committed to enhancing the quality of family life and promoting the physical, intellectual, and spiritual wellness for all individuals. The agency provides friendly health and wellness related activities, cultural and educational programs that serve the community at large, including populations at risk. Membership and program services are offered to the entire community. The TFJCC offers the following client services: Sports & Wellness; Senior Adult & Nutrition; Early Childhood, Youth, Camp, before and after school programs; and Jewish Cultural & Performing Arts. Visit our website

https://jewishlouisville.org

We offer a great benefits program:

· Competitive wages

· Free membership of our outstanding fitness center

· Discounted benefits on early childhood educational and other programs.

· A comprehensive medical, dental, vision and supplemental insurance benefits program

· Paid Vacation, Sick, Holidays

· Participation in our retirement plan with a generous match contribution.

Position Summary

The IT Help Desk and Events Support Technician is a critically important role in our organization. This is a full-time position and consists of two types of support requirements that our Trager Family JCC and Federation Team depend on greatly:

Part 1 - Provide responsive, day-to-day IT helpdesk support for employees, including password resets, monitor and phone (desk and mobile) issues, access cards, remote connectivity, security system controls, printer troubleshooting and supplies, software assistance, new-hire equipment setup, user training, and any other technology needs that enable staff to perform their roles effectively.

Part 2 - Due to the operational demands of the agency and the critical role IT plays in supporting programs and community events, this position requires flexible availability, including daytime, evening, and some scheduled weekend hours. Responsibilities include providing on-site and off-site technical support, proactively resolving system issues, and managing essential technology needs for events such as speaker programs, concerts, movies, film festivals, outdoor activities, all-staff meetings, and community partner gatherings. This role also supports telecom setup, merchant terminal processing, and coordination with third-party vendors as needed to ensure seamless event execution.

Education & Experience

Help-Desk and user support services experience – at least 3 years
Experience in a nonprofit or mission-driven environment is a plus.
Experience with sound, audio visual, speaker, musical instrument setup & troubleshooting.
Technical Skills

• Experience with Blueprint scheduling software, AppRiver, Microsoft 365 (including Admin), Microsoft Office, Teams, Zoom, Adobe Creative Suite, POS and CRM systems, vMix, VoIP support, Elevent, Timely, Classy, Mailchimp, JotForm, Authorize.net, ConnectWise, and Greater Giving is preferred. Additional related software experience is a plus.

· Computer, printer, telecom, spooled TV's with content, advertising and software setup, troubleshooting and support services experience

· Advanced social media technical abilities.

· Ability to set up and operate movie projection, computers, screens, microphones, sound systems, and payment processing terminals.

Leadership & People Skills

Manages / assists key service vendors experienced in events, concerts, speaking engagements, etc.
A friendly, highly collaborative, team-oriented and approachable personality
Strong proactive, problem-solving and decision-making abilities
An exceptional ability to communicate and develop strong cross-functional and vendor relationships.
Excellent organizational and event management technical skills that are consistently maintained.
Service-oriented mindset with a collaborative, helpful, and accountable approach.
Work Environment & Expectations

Full-time, exempt position
Primarily on-site with flexibility as needed for off-site events
Requires evening and weekend work flexibility to support agency weekend events.
Physical Demands

Work is performed while standing, sitting, and/or walking.
Requires the ability to communicate effectively using speech, vision, and hearing with the ability to read and understand written material and instruction.
Requires the use of hands for simple grasping, and fine manipulations.
Requires bending, squatting, crawling, climbing, and reaching.
Requires the ability to lift, carry, push, or pull objects not to exceed 50 lbs.