Job Summary: Under the supervision of the Membership Director and Assistant Director, initiate new member recruitment and retention efforts, provide excellent customer care, and perform membership administrative tasks. Stay well-informed about agency and program information and share that comprehensive knowledge with members and guests to enhance the value of membership.

Duties/Responsibilities:

Cultivate a comprehensive understanding of the Trager Family JCC and its programs to provide excellent customer service to members and guests.

• Communicate directly with members and prospective members by telephone, email, and mail across a broad range of topics.
• Actively recruit new members through tours, telephone, and outside sales
• Process new member applications and account adjustments accurately and efficiently.
• Run regular reporting on membership metrics.
• Support retention strategy by creating strong relationships with new and long-term members.
• Review and evaluate financial aid applications for need-based scholarships.
• Be the first point of contact for member concerns and feedback.
• Process point-of-sale transactions

Qualifications: Must have excellent customer service skills, be detail-oriented, have exceptional organizational skills, be proficient in Outlook, Microsoft Excel, and Microsoft Word, database experience and sales experience strongly preferred.

Work Requirements:

• Sunday - Thursday
• Excellent customer service skills.
• Strong communication skills (written, in person, and over the phone)
• Works well with others (coworkers and members/guests)
• Efficient, well-organized, and able to handle a variety of duties simultaneously.
• Professional appearance and conduct
• Energetic, enthusiastic, and motivational.
• Strong work ethic.

Specific Task Responsibilities

• Tours
• Answering and returning phone calls and emails related to the Membership Department and the JCL at large.
• Data entry/changes associated with membership, demographic information, and billing information stored in the member database
• Use the database to run multiple reports on different aspects of membership and billing
• Member communiques, including (but not limited to) renewal letters, transaction lists, and financial statements
• Events/Promotions/Health Fairs
• Other tasks as assigned