About UJA Federation of Greater Toronto

At UJA Federation of Greater Toronto, our vision is to lead the most vibrant Jewish community in North America - a community characterized by its diversity, unity, compassion, generosity and commitment to Jewish values. Together with our philanthropic, volunteer and professional leadership, we’re changing lives.

As one of North America’s leading Jewish non-profits, UJA Federation of Greater Toronto works to preserve and strengthen the quality of Jewish life in Greater Toronto, Canada, Israel and around the world. UJA advances this mission through fundraising, programs, and research focused on our strategic pillars: fighting poverty and improving well-being, growing Jewish education and identity, countering antisemitism and hate, and strengthening connections with Israel and Jewish communities worldwide.

About the Opportunity

This position is part of the UJA Donor Services Team, responsible for the timely fulfillment of Tribute Card orders for UJA Federation of Greater Toronto business units and assisting with other UJA Campaign tasks. Tribute Cards enable people to donate to UJA in support of our programs/partners and have a physical or e-card sent out on their behalf in memory or in honour, or for Jewish holidays. This is a growing segment of UJA fundraising. The position is also responsible for Executive Floor Reception.

Responsibilities include, but are not limited to:

• Tribute Cards – In Memory, In Honour, Jewish Holidays
  • Coordinate with an integrated team of Marketing/Creative to update card images and text annually
  • Develop a workflow document with key deadlines for materials, promotion, delivery for Holiday cards
  • Monitor web order pages for possible text changes/adjustments
  • Answer Tribute Card line and take orders
  • Review Holiday card lists with donors
  • Process orders from web pages, phone, and email
  • Fulfill and send e-cards
  • Coordinate with in-house print centre on printing and mailing of physical cards
  • Data entry and payment processing
  • Send out tax receipts for Tribute Cards
  • Follow up on donor inquiries
  • Reconciliation, adjustments, and reporting
• Obituaries and Prominent Passings
  • Review Benjamins, Steeles Memorial and other funeral home websites
  • Mark donors as Deceased in Salesforce
  • Resolve or write-off outstanding pledges
  • Send Condolence Card from Adam Minsky
  • Advise Donor Managers of passings
  • Review obituary and update Salesforce with family relationships
  • Draft an announcement to layleader email list and to UJA staff
  • Participate in Weekend Obit team for weekend distribution of Prominent Passings notices

Qualifications

• Ability to effectively multi-task in a fast-paced environment with competing priorities
• Excellent customer service skills
• Works well under pressure
• Accurate data entry and strong attention to detail
• Team player
• Self-starter
• Excellent verbal and written communication skills
• Professional, friendly and welcoming personality
• Exceptional interpersonal and problem-solving skills
• Proficiency with Word and Excel
• Comfortable with database technology and basic math
• Able to work late at peak times

*This is a full-time permanent position, Union Level 2.
At UJA we support a flexible work schedule and all of our employees engage in hybrid work. Engagement and connection are key to supporting the best employee experience and we want to ensure that this puts balance and well-being at the forefront of our approach to ways of working. In addition to a rich time off policy, UJA’s offices are closed on all Jewish holy days (yom tov) and we support early office closures to observe the Jewish Sabbath (Shabbat).

We look forward to connecting with you to understanding what you can bring to the UJA team and how we can support your career goals. Qualified applicants are invited to submit a cover letter and resume. Only those applicants invited for interview will be contacted. Please be advised that all offers of employment are contingent upon the successful completion of professional references and background checks including Social Media Account(s) and a Police Records Check/Vulnerable Sector Screening.

Commitment to Inclusion and Accessibility:

UJA Federation supports a diverse candidate and employment experience. We are proud of our dynamic professional team, which reflects the diversity of the Jewish community and general community alike in Greater Toronto. We are an equal opportunity employer and welcome applicants from all communities. We encourage you to follow us to get regular updates on open roles. We are committed to creating an inclusive and accessible workplace and believe this is essential to ensure that every member of our team can thrive.

We adhere to barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please notify us and we will work with you to meet your needs.