About UJA Federation of Greater Toronto

At UJA Federation of Greater Toronto, our vision is to lead the most vibrant Jewish community in North America - a community characterized by its diversity, unity, compassion, generosity and commitment to Jewish values. Together with our philanthropic, volunteer and professional leadership, we’re changing lives.

As one of North America’s leading Jewish non-profits, UJA Federation of Greater Toronto works to preserve and strengthen the quality of Jewish life in Greater Toronto, Canada, Israel and around the world. UJA advances this mission through fundraising, programs, and research focused on our strategic pillars: fighting poverty and improving well-being, growing Jewish education and identity, countering antisemitism and hate, and strengthening connections with Israel and Jewish communities worldwide.

About the Opportunity

UJA’s Donor Services team is a key operational unit that processes incoming donations, resolves payment issues, issues charitable tax receipts, responds to donor questions/requests, and acts as an information source for the Jewish community on a variety of subjects. The Coordinator position works cooperatively with all Donor Services team members and UJA fundraisers to achieve UJA objectives. There is significant interaction with donors and the general public via email and phone.

Responsibilities include, but are not limited to:

• Respond to Donor inquiries with a focus on efficient and timely resolution
• Support fundraising operations as requested
• Process Donor payments both online and via credit card, enter payments into Salesforce, request write-offs/adjustments where required and follow up with donors as required
• Reconcile Donor accounts while resolving discrepancies through investigation and correction
• Provide ad hoc reporting and analytics
• Report on trends of questions/inquiries that are coming from the community
• Generate bills on defined schedules to collect donations
• Answer the Donations Hotline providing exceptional customer service
• Staff UJA Live Chat to respond to inquiries online real time
• Act as a community liaison by responding to emergency calls from community members to provide connections/referrals with providers who can help with urgent needs.

Qualifications

• Excellent customer service
• Excellent phone manner
• Strong attention to detail and problem-solving skills
• Works well under pressure, demonstrates discretion, exercises sound judgment, maintains confidentiality and sets priorities
• Willingness to work independently and as a member of the team
• Ability to multi-task
• Ability to problem solve for amicable and timely resolutions within a customer service framework
• Proficient with basic mathematics
• Familiar with analytics and reporting
• Ability to write basic business correspondence
• Proficiency with Salesforce, Excel, Word, Outlook, Teams

This is a full-time permanent position, Union Level 2. At UJA we support a flexible work schedule and all of our employees engage in hybrid work. Engagement and connection are key to supporting the best employee experience and we want to ensure that this puts balance and well-being at the forefront of our approach to ways of working. In addition to a rich time off policy, UJA’s offices are closed on all Jewish holy days (yom tov) and we support early office closures to observe the Jewish Sabbath (Shabbat).

We look forward to connecting with you to understanding what you can bring to the UJA team and how we can support your career goals. Qualified applicants are invited to submit a cover letter and resume. Only those applicants invited for interview will be contacted.

Commitment to Inclusion and Accessibility:

UJA Federation supports a diverse candidate and employment experience. We are proud of our dynamic professional team, which reflects the diversity of the Jewish community and general community alike in Greater Toronto. We are an equal opportunity employer and welcome applicants from all communities. We encourage you to follow us to get regular updates on open roles. We are committed to creating an inclusive and accessible workplace and believe this is essential to ensure that every member of our team can thrive.

We adhere to barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please notify us and we will work with you to meet your needs.