The Tucson Jewish Community Center (Tucson JCC) has been a home away from home for Tucsonans of all ages, abilities, faiths, and identities for almost 70 years. Rooted in Jewish values, the JCC provides opportunities for over 10,000 people to grow, play, learn and relax by providing facilities and programs in the areas of fitness, wellness and aquatics, arts and culture, diversity and inclusion as well as recreational and educational programs for families and children.

The JCC seeks a customer-service oriented, experienced supervisor and problem-solver as its next Chief Experience Officer (CXO). Successful candidates will have a comprehensive understanding of membership models, budgeting, high-level customer-service acumen and drive as well as multi-level supervisory experience. The CXO supervises talented and experienced team leaders of the membership, fitness, sports and recreation and marketing departments.  The CXO works in partnership with the C-suite team and reports directly to the CEO.

The Tucson JCC is an equal opportunity employer.

Key Responsibilities

• Develop strategic business plans with financial projections and innovate new programs to consistently improve and maintain the JCC’s value proposition among competitors
• Building upon the marketing efforts in place at the J, oversee the development of a strategic marketing plan to support audience development, membership recruitment and retention and generate revenue
• Supervise, mentor and guide department managers, identifying learning goals and providing training, certification and professional development opportunities team wide
• Review, assess, innovate and/or create new programs to ensure the JCC’s prominence and attractiveness in the health and wellness space, focusing on holistic member-engagement and membership retention
• Ensure monthly and annual budget reconciliations, variances and projections, ensuring fiscal responsibility and transparency for all supervised departments
• Partner with the C-suite and the entire JCC staff to create meaningful experiences for JCC members and community participants on a day-to-day basis

Qualifications & Skills

• 7+ years of management and supervisory experience in the fitness/wellness, health services, hospitality or membership-driven industry (JCC experience preferred)
• Strong personnel management, positive team culture building and supervision experience required
• Demonstrated success in partnership and/or new business development; membership programs with successful retention and positive revenue generation
• Excellent customer-service skills; the ability and desire to work with people in both positive and challenging situations
• Advanced finance, budgeting and financial projection skills
• Outstanding oral and written communication skills
• Proficiency in CRM systems (Daxko preferred) and MS office products
• Cultural competency with Jewish culture and/or a willingness to learn
• Bachelor’s degree required, Master’s degree preferred

Compensation Range: $105,000 - $115,000

TO APPLY: please submit a resume and cover letter to Sue Sherr-Seitz, Evolve Giving Group at sue@evolvegg.com