Student Services Support Staff
Touro University
Customer Service
New York, NY, USA
USD 48k-60k / year
Posted on Dec 9, 2025
Student Services Support Staff
Job Locations US-NY-New York
- ID
- 2025-12651
- College
- Administration
- Position Type
- Full-Time
- Schedule Shift
- Monday - Thursday 9 am - 5:30 pm, Fridays 9am - 3pm; Varies
- Hours Per Week
- 36.5
- Travel
- None
- Category
- Administrative/Office Support
- FLSA Status
- Non-Exempt
- Location : Country
- US
Overview
The New York College of Podiatric Medicine (NYCPM) at Touro University is a 4-year medical college located in upper Manhattan. The incumbent will work in a fast-paced environment with changing priorities; leadership skills, discretion, and judgment are required to deal with sensitive and confidential matters and to strategically plan, prioritize, and organize a diverse workload. The candidate will be responsible for daily operations of the campus housing. The right individual will exhibit a high sense of professionalism, be able to multi-task and achieve goals, meet deadlines, and have a “can do” positive attitude.
Responsibilities
- Maintaining accurate records of who is living at the Bridges
- Organize and keep up to date student housing contracts
- Train and meet with Student Resident Assistants
- Mediate student housing behavior concerns
- Work with Facilities and Security to ensure student safety and comfort
- Organize and run student housing activities and events (ex: Study nights, student socials, move in day)
- Additional student service administrative tasks relating to event coordination, admissions, orientation, and more
- Additionally the Student Services Support Staff will work closely with the Admissions Department with a focus on New Student Coordination, Prospective Student Engagement, and Alumni Coordination
- Proactively follow up with prospective students and leads via email, phone, and other communication channels with the goal of nurturing leads
- Maintain organized records of all inquiries and communications in Touro
- Provide timely and accurate information about programs, admissions processes, and key dates
- Work with Dean of Student Services to coordinate onboarding activities, orientation materials, and communications
- Monitor and support completion of necessary documentation and onboarding steps
- Build and maintain strong relationships with alumni through regular communication and engagement opportunities
- Support the development and execution of alumni events, communications, and networking initiatives
- Maintain accurate and up-to-date NYCPM alumni records in the database
- Assist in gathering alumni success stories and feedback for marketing and program development purposes
Qualifications
Education/Experience
- Bachelor's or Associates degree preferred
- Administrative experience required
Knowledge/Skills/Abilities
- Excellent written and oral communication skills required.
- Proficient in Word and office 365.
- Ability to work with students maintaining a professional demeanor and protecting confidentiality.
- Ability to work independently and as a member of a team; manage multiple tasks, work well under pressure, be flexible, demonstrate a willingness to learn new systems, and take initiative.
- Ability to set priorities, function in a fast-paced environment, and communicate with all levels of the NYCPM community.
Maximum Salary
USD $60,000.00/Yr.
Minimum Salary
USD $48,000.00/Yr.
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Touro University offers a comprehensive benefits package for full-time employees which includes:
- Full range of Health Plans
- Medical Plans (choice of EPO, PPO, High Deductible HSA)
- Flexible Spending Accounts (FSA)
- Dental Plans (PPO & HMO) and Vision Plan
- Dependent Care and Transit Programs
- Life Insurance, AD&D and Voluntary Supplemental Life Insurance
- Short-term and Long-term disability programs
- Retirement Plan (403b) - matching contribution up to 5% for eligible/enrolled employees following one year of employment (may make own pre-tax contributions immediately following employment)
- Touro University Tuition Exemption Program for eligible employees, their spouse and dependent children
- Employee Assistance Program
- Early-Release Fridays (upon approval)
- Generous Paid Time Off
- Vacation, Sick Leave, Personal Leave & Floating Holiday
- Annual Holiday Schedule
All campuses of the Touro University unite to promote our core values of Respect, Integrity, and Ethics. As an international institution with diverse and talented faculty and staff, we value an inclusive learning experience where students and employees come first.
Touro University is an equal opportunity employer. Touro University treats all employees, job applicants, and students without unlawful consideration of race, ethnicity, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth or related medical condition), age, disability, medical condition, marital status, genetic information, sexual orientation, gender, gender identity, gender expression, military service or veteran status, citizenship status, or any other classification protected by applicable federal, state or local laws. We are committed to ensuring the fulfillment of this policy in all decisions, including but not limited to, recruitment, the administration of educational programs and activities, hiring, compensation, training and apprenticeship, placement, promotion, upgrading, demotion, downgrading, transfer, layoff, suspension, expulsion and termination, and all other terms and conditions of admission, matriculation, and employment.
Inquiries or complaints concerning the non-discrimination policies should be sent to Nicole Barnett, 202 West 43rd Street, 11th Floor, New York, New York, 10036, nicole.barnett@touro.edu (646-565-6285) or, alternatively, to the Chief Compliance Officer at compliance@touro.edu and 646-565-6000 x55330.
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