Tikvah is seeking a full-time Customer Relations and Digital Content Manager to join our growing multimedia team. The Customer Relations and Digital Content Manager will interface daily with supporters, members, subscribers, readers, and online students to ensure a positive and seamless experience with our digital content. Ideal candidates have strong communication skills, exceptional problem-solving abilities, and a friendly, respectful demeanor. Experience with customer service software, customer management tools, and email marketing platforms is a plus.Core Responsibilities:Customer Relations Management (75%)- Direct Customer Support: Respond to inquiries via email and phone; assist with product questions, technical issues, and general inquiries; provide accurate information to resolve concerns- Problem-Solving and Collaboration: Investigate and troubleshoot issues; collaborate across departments; keep teams updated on common problems and help develop tools and best practices- Documentation: Maintain records of interactions, feedback, and resolutions; contribute to a knowledge base; create “how-to” video tutorials- Software and Platform Proficiency: Develop mastery of customer management, email, payment processing, and subscription systems- Customer Engagement: Proactively reach out for feedback; represent Tikvah well and seek opportunities for retention and deeper engagementDigital Production Support (25%)- Coordinate logistics for recordings, livestreams, and online events; provide technical support during sessions- Ensure files are saved and transmitted to A/V editors; improve A/V infrastructure; upload podcast episodes to the Tikvah Ideas websiteQualifications:- Superior written and verbal communication; patient and friendly demeanor- Strong problem-solving and attention to detail; ability to learn quickly- Team-spirited; proven multitasking and time management; 0–3 years relevant experiencePreferred Skills:- Experience in e-commerce or SaaS; knowledge of payment processing and financial transactions- Familiarity with ZenDesk or other support software; Klaviyo; Salesforce or other CRM; CRM principlesThis is a full-time, hybrid role with 1–2 in-office days per week. Compensation is competitive and commensurate with experience; excellent benefits (health insurance, 401K, paid vacation and holidays, short Fridays). Please apply with your resume and cover letter to HR@tikvah.org.