Position Overview:

The Chief Operating Officer (COO) plays a pivotal role in translating the agency’s vision into day-to-day execution. The COO turns the agency’s strategic vision into actionable plans, ensuring that operations align with long-term goals. The COO is expected to lead department heads, foster collaboration, and ensure that communication flows effectively across the organization.

The position requires a strategic and dynamic leader with keen interpersonal skills, a strong background in process optimization, operational management, and efficiency improvements, and experience integrating technology solutions to enhance operational performance and service delivery.

Key Responsibilities:

• Responsible for the oversight of the day-to-day operations intern to the facility
• Provide oversight to Marketing, Membership, and Operations management
• Task Coordination between the Senior Directors responsible for Marketing, Membership, Fund Development, and Operations management for key events, including the October Gala fundraising event
• Undertake operations development including, working with executive staff to develop new program plans
• Work with C-Suite in managing and executing the strategic plan for the organization and has on-going strategic conversation and collaborations with C-Suite and BOD with regular data and reporting.
• In coordination with the CEO, create and implement new job performance objectives for assessment, and drive accountability across them.
• Act as a bridge between departments, the COO ensures that communication flows effectively and that teams are aligned.
• Collaborate with CEO and CFO to manage budgets, optimize costs, and ensure financial health
• Initiates and implements process improvement strategies relating to workflow, quality of programming, safety, and experience.

Behavioral Expectations:

• Clearly communicate the “mission,” ensuring everyone works toward the same goals.
• Create a positive environment where two-way communication, accountability, and strong trust are established.
• Promote teamwork and respect, both internally between staff as well as in community-facing contexts with donors, volunteers, members, and other stakeholders.
• Demonstrate the ability to respond with a high degree of responsiveness to the needs and requests of others, both internally and externally. Understand the impact of their work on others.
• Deal constructively with conflict and focus on the situation, issue or behavior and not on the person by diffusing situations before conflicts arise, resolving conflicts directly and actively promoting and gaining cooperation from others.
• Accurately provide and receive information in oral and written communications.
• Consistently provide ideas, opinions, or information in an articulate, professional way.
• Actively listen to others and demonstrate understanding of other points of view.
• Willingness and ability to adjust to changing conditions or priorities.
• Take the initiative to identify and act on problems, and lead by example. Consistently make decisions that resolve problems and act decisively when necessary.

Qualifications:

• Experience in the non-profit sector.
• A bachelor's degree in a relevant field.
• Experience as a COO in the non-profit sector.
• Effective leadership, team management, and organizational skills.
• Strong operational expertise and experience in overseeing internal functions and program implementation.
• Proven ability to oversee the development of program plans and coordinate between them.
• Proficiency in financial management, including working with the CFO on budgeting and financial reporting.
• Excellent verbal and written communication skills.
• Experience in data-driven decision-making.

Preferred Qualifications:

• Advanced degrees such as an MBA, MPA, or other relevant graduate degrees. Degrees in law, social work, or related fields are also considered.
• Knowledge of Jewish history, culture, values, and contemporary challenges facing the Jewish community.

Personal Attributes:

• Commitment to Jewish Values: Deep respect for Jewish traditions, values, and culture, with a strong commitment to advancing the Jewish community’s welfare.
• Strategic Thinker: Capable of thinking critically, anticipating challenges, and devising creative solutions to complex community and policy issues.
• Relationship Builder: Skilled at building and nurturing relationships across diverse communities, fostering collaboration and mutual understanding.
• Proactive & Results-Oriented: Self-driven with a strong ability to set goals, take initiative, and achieve results in a timely manner.
• Tact & Diplomacy: Ability to handle sensitive issues with discretion and professionalism, particularly when dealing with contentious or complex matters.

Physical Demands

While performing the duties of this job, the COO is regularly required to sit; use hands to finger, handle and feel objects, keyboard; reach with hands and arms; communicate and move around the building. It may also be necessary for the employee to lift and/or move up to 25 pounds.

Work Environment

The primary work environment is typical of an office environment including sounds from office equipment. Due to travel and special events, the Chief Operating Officerwill be exposed to outside weather conditions.

Work Arrangement:

This position offers a limited hybrid work arrangement, with the number of days per week in the office to be negotiated.

Compensation & Benefits:

Salary: Competitive, commensurate with experience ($120,000 to $125,000)

Benefits: Health, dental, and vision insurance, retirement plan, paid time off, and observance of Jewish holidays.

Additional Perks: Opportunities for professional development, networking, and participation in Jewish communal events and conferences.

This job description outlines the primary responsibilities and qualifications for the Chief Operating Officer. As the needs of the organization and the community evolve, the role and title may be adjusted to reflect those changes commensurate with the applicant’s experience.