POSITION SUMMARY
The Senior Director of Operations serves as a senior leader of the Jewish Community Center (JCC), responsible for driving operational excellence across departments and aligning internal systems, workflows, and resources with the organization’s strategic priorities. This role focuses on cross-departmental coordination, organizational performance, and the development of processes that enhance program delivery, member experience, and staff collaboration. The incumbent partners closely with the Executive Director to ensure the JCC functions efficiently, effectively, and in accordance with its mission and values.
The JCC’s mission is to create a positive Jewish environment in which to build, strengthen, and preserve Jewish identity and traditions. The Center reaches out to the Jewish community and provides its members with a unique opportunity to associate through a variety of social, cultural, recreational, educational, and physical fitness programs, activities, and services.
ESSENTIAL JOB FUNCTIONS
- Manage staff including, but not limited to:
- Recruit, interview, hire, and train staff within the agency.
- Oversee the day-to-day workflow of the agency.
- Provide constructive and timely performance evaluations.
- Provide coaching and mentorship to staff.
- Handle discipline and termination of employees as needed and in accordance with JFO policy.
- Oversee day-to-day organizational operations across program departments, ensuring smooth execution of services and alignment with strategic goals.
- Serve as acting director in the absence of the Executive Director, with delegated authority as appropriate.
- Drive operational improvements and develop systems to support efficiency, accountability, and continuous improvement.
- Serve as a key liaison among department directors to promote collaboration, information sharing, and coordinated planning.
- Supervise and support department directors, providing leadership coaching and performance oversight.
- Develop and implement internal policies, protocols, and workflow systems to support operational excellence.
- Monitor program metrics and organizational performance data to inform decision-making and resource allocation.
- Support the development and execution of annual work plans, budgets, and strategic initiatives.
- Lead or support organizational initiatives related to compliance, accreditation, and quality improvement.
- Identify and address operational challenges and opportunities, proposing data-informed solutions.
- Foster a culture of service, responsiveness, and professionalism throughout the organization.
- Serve as a strategic thought partner to the Executive Director and contribute to long-term planning.
- Reliable and predictable attendance.
- Execute other duties as requested.
Other Requirements
This position requires some time out of the office, limited travel, and active participation in programs that occur outside of a traditional work schedule.
Knowledge/Skills/Abilities:
- Familiarity with Jewish culture and values preferred; commitment to the JCC’s mission is essential.
- Strong interpersonal verbal and written communication skills with the ability to interact effectively with a diverse group of staff, members, and other stakeholders.
- Experience facilitating cross-functional collaboration and building organizational capacity.
- Proven ability to lead complex projects and improve organizational systems and processes.
- Demonstrated proficiency with Microsoft Office Suite or related software.
- Intermediate knowledge of Microsoft Excel or related software.
- Proficiency with CRMs, database, or related software.
- Accounting proficiency.
- Technically astute and comfortable learning new software programs and systems.
- Strong analytical skills with a focus on data-driven decision making.
- Strong organizational skills, accuracy, and attention to detail.
- Able to handle competing priorities and deadlines by demonstrating excellent time management skills.
- Ability to act with integrity, professionalism, and confidentiality.
- Work effectively and collaboratively in a team environment or independently as required.
- Ability to travel locally and/or nationwide as required.
- Working knowledge of office equipment (e.g. printers).
- Must maintain a valid driver’s license and automobile insurance.
- Ability to pass a background check and drug screen.
Education and Experience:
- Bachelor’s degree in Nonprofit Management, Organizational Development, Business Administration, or related field or equivalent experience required. Master’s preferred.
- At least 10 years of progressive experience in nonprofit operations, program administration, or organizational leadership.
- Experience working with CRM software platforms such as Daxko, Microsoft Dynamics, or similar relational database platforms.
Physical Requirements
Occasionally = 0% - 33% of the work day
Frequently = 34% - 66% of the work day
Constantly = 67% - 100% of the work day
- Must be able to remain in a stationary position constantly working on a computer in an office environment.
- Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
- The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
- The person in this position constantly communicates with others. Must be able to exchange accurate information in these situations.
- The person in the position occasionally needs to be able to position self to pick up/put down items.
- The person in this position will frequently need to travel throughout campus.
- The person in this position will need to occasionally ascend/descend stairs, traverse ramps and/or uneven surfaces.
To Apply
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