The Ark continues to grow and expand our services and is hiring a Reception Manager immediately to greet our clients, volunteers, and visitors in the new Welcome Center in Chicago, and to perform various clerical tasks. As the initial point of contact for our organization, the ideal candidate will create a positive, welcoming, and helpful first with a sincere effort to assist all incoming visitors. If you are someone who takes pride in having notable phone etiquette, welcoming people, coordinating schedules maintaining calendars, and pitching in as needed, we’d love for you to consider this role.

Job Responsibilities:

• Greeting, welcoming and directing visitors appropriately
• Registering visitors in visitor-management system
• Notify relevant employees when visitors arrive
• Oversee phone system, answer calls and transfer accordingly. Provide answers questions and relevant information as needed.
• Maintain a watchful eye on security and technology systems. Support and understand all security processes and procedures.
• Update all staff calendar, employee directories, and other relevant data
• Ensure the Welcome Center is always organized, clean and presentable
• Accept mail and packages and accordingly
• Schedule shifts at front desk to ensure coverage during business hours
• Update front desk procedures as needed
• Assist with Room Reservation System
• Communicate with staff in all departments regarding the needs of visitors and guests
• Maintain confidentiality of Ark clients at all times

Qualifications and Skills:

• Bachelor’s degree preferred and/or 3 years’ experience
• Strong communication with aptitude for detail, organizational and prioritization
• High level of professionalism and courtesy even in times of stress
• Respect, courtesy and sensitivity for all clients regardless of level of religious observance
• Excellent time-management skills
• Works in a collaborative style with ability to multitask and adapt to changes in procedure
• Proficient in Microsoft Office, including Microsoft Teams
• Aptitude for learning new technology systems, including CRM system (Salesforce) and High-Tech check-in system (Envoy)
• Experience working with vulnerable populations who are experiencing personal challenges

Physical Requirements:

• Must have ability to work primarily in a seated position, lift up to 15 lbs., and have mobility to move throughout the building as needed

Hours:

• Hours to be determined

To apply: Please submit your resume and cover letter to careers@arkchicago.org with Welcome Center Reception Manager as the subject. The Ark is an equal-opportunity employer.

The Ark’s professional staff provide comprehensive case management and a broad suite of free services to those in need, including a medical, dental, and vision clinic; pharmacy; kosher food pantry; financial assistance; housing support; employment and financial counseling; mental health services, including a therapeutic day program for adults living with long-term mental health challenges; spiritual enrichment; and more. The Ark is headquartered in Chicago’s West Rogers Park neighborhood, with a satellite office in Northbrook serving suburban clients.