About Shalom Task Force: Founded in 1993, Shalom Task Force operates with a mission to combat intimate partner domestic abuse, promote safe, healthy relationships, and prevent abuse within Jewish communities. Shalom Task Force fosters a culture of safety and empowerment through prevention programs, educational initiatives, legal services, hotlines, and comprehensive survivor support.  The hotline, established in 1995, has grown into a trusted national resource serving callers from across the country.

Position Overview 

Shalom Task Force seeks an experienced, mission-driven leader to serve as Director of Hotline Services. This senior-level position is responsible for the comprehensive oversight, strategic growth, and day-to-day operational management of our hotline and chat/text services. The Director will lead a dedicated team of professional staff and approximately 70 trained volunteers, ensuring the highest standard of trauma-informed, survivor-centered crisis response. 

This role may be filled by a candidate with direct clinical licensure or by a highly experienced hotline/victim services professional.

Key Responsibilities 

Vision & Strategic Leadership 

• Develop and implement a strategic plan for the growth, reach, and impact of hotline and chat/text services. 

• Monitor trends in domestic violence services, crisis intervention, and hotline best practices to continuously improve service delivery. 

• Represent Shalom Task Force's hotline services at coalition, task force, and network meetings locally and nationally. 

• Assist in relevant grant reporting to support and expand hotline services. 

Hotline & Chat/Text Service Operations 

• Oversee the day-to-day operations of the hotline and chat/text services, ensuring consistent, high-quality, trauma-informed crisis response. 

• Manage volunteer advocate scheduling across all hotline shifts, ensuring adequate coverage and continuity of services. 

• Partner in the operational oversight of the hotline phone system and Salesforce database, including troubleshooting telephone, internet, and database issues. 

• Run regular reports on hotline services to evaluate volume, trends, and needs; use data to inform programming decisions. 

• Manage satellite hotline offices, ensuring all technological and material needs are met. 

• Review hotline call logs and provide timely, constructive individual and group feedback to staff and volunteers. 

Staff & Volunteer Supervision 

• Supervise hotline professional staff and social work interns, providing regular individual and group supervision. 

• Provide ongoing training, supervision, and professional development for approximately 70 volunteer advocates. 

• Conduct remote group supervision sessions and quarterly in-person professional development events. 

• Define and refine roles and responsibilities within the hotline team as the department grows. 

Clinical Oversight & Best Practices 

Partners with a licensed clinical supervisor or provides direct clinical supervision of staff and interns, and serves as the agency's primary clinical authority for hotline services. 

• Review and provide clinical oversight of agency materials, protocols, and resources to ensure alignment with current trauma-informed and domestic violence best practices. 

• Consult with other departments (Education, Legal, and others) to ensure clinical best practices are reflected across all agency materials and community-facing content. 

• Remain current on domestic violence best practices, safety planning frameworks, legal policies, and trauma-informed care by participating in webinars, trainings, and working groups. 

• Ensure the hotline referral database is maintained with up-to-date, vetted referral sources. 

Partnerships, Community Relations & Outreach 

• Manage and cultivate relationships with partner agencies and community organizations to maintain referral network and to increase awareness of hotline resources. 

• Attend coalition, task force, and network meetings, representing Shalom Task Force and contributing to the broader domestic violence response field. 

• Provide consultation to lay leaders and community stakeholders on recognizing and responding to domestic abuse. 

• Collaborate closely with Education and Legal departments to ensure integrated, community-responsive programming. 

Qualifications & Requirements 

Required:

• Master's Degree in Social Work, Psychology, or a closely related field. 

• 6–8 years of post-master's experience in victim services, hotline services, crisis intervention, case management, or trauma-focused work. 

• Demonstrated experience providing programmatic or operational oversight of clinical or direct services. 

• Deep understanding of domestic abuse dynamics and a strong commitment to Shalom Task Force's mission. 

• Familiarity with the Jewish community and Jewish communal culture. 

• Exceptional interpersonal, written, and public speaking skills. 

• Proficiency with technology platforms including database systems (Salesforce experience a plus), phone systems, and remote supervision tools. 

• Ability and willingness to travel locally and nationally for presentations and conferences. 

Preferred

• Active clinical licensure (LMSW, LCSW, or equivalent). 

• Experience providing direct clinical supervision to staff and/or graduate interns. 

• Experience with crisis intervention and trauma-focused clinical practice. 

• Ability to serve as the primary clinical authority for hotline and chat/text services.  

Location: New York City 

Salary: $80,000-- $110,000, commensurate with professional and clinical experience.