If you want to be a part of a growing organization and make a difference in the community, come work for Shalom Austin!

Compensation

We’ll pay you an annual salary of $48,000 to $52,000.

About the Job

Under the direction of the Case Management and Community Support Director, the Community Case Manager is responsible for providing basic needs services for clients. The Community Case Manager will deliver education, guidance, and appropriate referrals to empower clients to achieve financial and emotional well-being through a dignified and client-centered approach. As a member of the Case Management Team, the Community Case Manager will work in close collaboration with the other JFS Case Managers, Volunteer Manager, Shalom Austin Mobility staff, and Nurse-Patient Advocate, to ensure comprehensive, holistic, and well-coordinated care services are provided to each and every client. Furthermore, the Community Case Manager will contribute to JFS Inspired Aging programs through speaking engagements and informational handouts.

Essential Functions and Responsibilities:

Case Management & Financial Coaching

• Conduct thorough assessments of clients’ financial knowledge and behaviors to identify barriers to financial stability.
• Develop individualized financial care plans with short- and long- term goals focused on budgeting, saving, debt management, and future planning.
• Provide ongoing coaching and accountability through regular client meetings.
• Offer specialized support for older adults, particularly those on fixed incomes or facing financial challenges.

Basic Needs Support

• Evaluate and determine eligibility for financial assistance and other support services (e.g., food pantry, transportation, nurse-patient advocacy).
• Provide advocacy, service linkage, and referrals to external providers as needed.
• Assist clients in navigating federal and state benefit programs (e.g., Medicare, Medicaid/CHIP, Social Security, and affordable housing).
• Monitor and evaluate the effectiveness of referrals and services provided.

Outreach and Engagement

• Establish and maintain referral networks with local care and service organizations. Refer clients to counseling and mental health services when appropriate.?
• Collaborate with Shalom Austin staff and external partners to address client needs.
• Participate in staff meetings, trainings, and cross-functional initiatives.
• Build relationships with professionals in the Jewish community and broader Austin social services network.
• Support Shalom Austin "Inspired Aging" initiatives by leading workshops and creating educational materials on topics such as budgeting, fraud prevention, benefits navigation, and future planning.
• Assist the Volunteer Manager in training and coordinating volunteers to support unmet client needs.
• Coordinate and oversee ride scheduling for Shalom Austin Mobility, maintaining accurate records, communicating with drivers and clients, and ensuring smooth daily operations.
• Ability to work occasional evenings and Sundays for events or meetings.

Documentation & Compliance

• Maintain accurate, timely, and comprehensive documentation in the electronic health records system.
• Ensure compliance with HIPAA and organizational policies.
• Participate in regular team meetings to review financial aid allocations and align client needs with available resources.

• Bachelor’s degree in social work or related field
• Experience providing case management or related services including client needs assessment, goal setting, eligibility determination, navigating benefits and insurance applications, and providing or facilitating access to human services assistance.
• Excellent?time management and?written?and verbal communication skills.
• Comfortable working independently and within a multi-disciplinary team.

Preferred Qualifications

• Expertise in federal insurance programs and health care navigation, specifically for older adults.
• Knowledge and understanding of Austin social service environment, especially related to services for older adults, basic needs supports, financial literacy, and workforce supports.?
• Work experience with the older adult demographic.
• 1-2 years of experience in nonprofit setting.?
• Multiple, notable professional references.
• Cultural competence with Judaism or Jewish culture.