Position Summary: Plans, organizes and coordinates the operations of the program by performing the following functions directly or through delegation to appropriate subordinate staff members.

Principal Responsibilities:

• Develops, implements and maintains departmental projects, policies and procedures, objectives, quality assurance and environmental standards, in conjunction with Programs Director.
• Reviews completed projects, makes recommendations, and reports on program activities to Programs Director.
• Assigns and coordinates work projects.
• Supervises social work staff.
• Supervises students.
• Supervises volunteers
• Provides case management services to clients, including assessment; information and referral; applications for entitlements and benefits; developing case plans; arranging for, and monitoring, provision of services; advocacy on behalf of clients; counseling.
• Organizes and follows up on outreach to community.
• Represents the organization at community meetings, committees, and inter-agency councils.
• Performs client intake duties by phone or walk-in. Takes information from client or collateral (e.g., family members, physician, etc.) to determine eligibility and need.
• Continues to maintain and enhance knowledge about entitlement programs, benefits and resources for our specific client population.
• Maintains case notes and records, and required documentation, according to departmental standards and/or regulatory requirements.
• Prepares statistical and other reports, as required.
• Manages program budget.
• Manages completion of reports to funding sources.
• Manages NY Times Neediest Program for Selfhelp.
• Participate in staff meetings and in-service trainings.
• Performs other related duties as assigned or requested.
• Adheres to organization’s standards by completing annual mandatory trainings in a timely manner on topics including – but not limited to – Sexual Harassment Prevention Training, IT Security Awareness, Compliance, OSHA, HIPAA and any other training the organization may deem necessary in regards to regulatory compliance or good business practices.
• Supports organization’s mission by striving for excellence in all aspects of their job with a focus on positive interpersonal relationship with co-workers.
• Adheres to the organization’s policy in regards to absenteeism and appearance and health and safety standards.

Salary Ranges: $75,000 - $77,400 per year commensurate with experience.

Job Competencies & Minimum Qualifications:

• Master's degree in Social Work (MSW) required, SIFI certified preferred. At least two years of case management services to elders living in the community
• Supervises the social work staff, students and volunteers; interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
• Computer literate
• Excellent verbal and written skills
• Excellent customer service skills
• Able to multi-task and work independently with a great attention to detail

Working Conditions/Physical Demand:

• Business office environment with phone and computer use.
• Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Occasional exposure to toxic or caustic chemicals, outside weather conditions, risk of exposure to pathogens, and unsanitary conditions in client’s homes.