Position Summary: Oversee the provision of casework services for the program.

Principal Responsibilities:

• Review intakes and assign new client cases to Case Managers.
• Provide weekly individual supervision from a trauma-informed perspective to social work staff and social work interns.
• Assist with onboarding, training and coaching of new employees.
• Complete annual staff performance appraisals, evaluate worker performance on an ongoing basis and conduct performance improvement plans and disciplinary action, where appropriate.
• Provide person-centered trauma-informed casework/case management services to clients, including: assessment; information and referral; applications for entitlements and benefits; developing case plans; arranging for provision of services; advocacy on behalf of clients; and supportive counseling. Provide case coverage for workers who are out of the office
• Develop and maintain knowledge about programs, benefits and psychosocial topics relevant for our specific client population. Disseminates relevant information to staff.
• Organize, facilitate, and assist at social, recreational and other group activities and events for clients
• Develop and maintain systems for client monitoring and record keeping utilizing client database. Review case records for quality assurance.
• Prepare monthly statistical reports as required. Track and provide additional data for grant funding and other reports as requested.
• Ensure all work is completed within organizational and departmental guidelines/timeframes.
• Substitute for the director in her/his absence.
• Adhere to organization’s standards by completing annual mandatory trainings in a timely manner on topics including – but not limited to – Sexual Harassment Prevention Training, IT Security Awareness, Compliance, OSHA, HIPAA and any other training the organization may deem necessary in regards to regulatory compliance or good business practices.
• Supports organization’s mission by striving for excellence in all aspects of their job with a focus on positive interpersonal relationship with co-workers
• Adheres to the organization’s policy in regards to absenteeism and appearance

Salary Range: $71,500 - $73,900 per year commensurate with experience.

Job Competencies & Minimum Qualifications:

• MSW required; LMSW preferred.
• Experience in the provision of casework services.
• Experience in supervision preferred.
• Supervise volunteers for friendly visiting and telephone re-assurance program, interviews new candidates, attends HSP volunteer team meetings and facilitates at volunteer group activities.
• Able to work with clients with mental health diagnoses.
• Working knowledge of Microsoft Office Suite and other technology.
• Able to work independently.
• Excellent communication skills.
• Excellent customer service skills.

Working Condition/Physical Demand

• Business office environment with phone and computer use, travel via public transportation.
• This position may have the ability to work from home 2-3 times per week.
• Occasional exposure to outside weather conditions, wet and humid conditions, and unsanitary conditions in client homes.