Position Summary: The Intake Coordinator is responsible for conducting intake interviews for clients inquiring about services to secure information and determine the nature and degree of problems and assess needs; tracks and refers all intakes.

Principal Responsibilities:

• Screen clients with presenting problems.
• Conduct over-the-phone and in-home intakes and collect basic information from clients to begin a case file.
• Evaluate client histories.
• Verify client eligibility for services.
• Inform Program Director of emergency and high intensity intakes.
• Enter the data in the data system – VIVE
• Confirm start dates of services and schedule changes with vendors and clients.
• Follow up start of home delivered meals services – 24-hour call and 15 days follow up calls.
• Follow up on no answer for home delivered meals.
• Assist the case manager to conduct 2 month monitoring calls
• Provide accurate and appropriate information on benefits, entitlements during the intake.
• Counsel clients and advocate and intervene on their behalf
• Maintain complete and accurate case records.
• Compile statistics, prepare reports and other documentation, and disseminate information when necessary.
• Establish and maintain community outreach contacts.
• Perform other duties as required or assigned.

Salary Range: $25 - $27.47 per hour commensurate with experience

Job Competencies & Minimum Qualifications:

• Bachelor's Degree preferred
• One year related experience and/or training
• Working knowledge of Microsoft Office Suite and other technology
• Excellent communication and listening skills
• Excellent customer service skills with a focus on treating clients with respect and dignity
• Able to multi-task and work independently with a great attention to detail

Working Conditions/Physical Demand:

• Business Office Environment with phone and computer use; travel via public transportation. This position may have the ability to work from home 2 times per week.