Position Summary: Responsible for overseeing the work of a team of Social Workers and Case Managers in the provision of adult protective services.

Principal Responsibilities:

• Meet individually in regularly scheduled weekly supervisory sessions with each case worker to review cases and work performance.
• Meet biweekly, with the team to review cases, updates and procedures.
• Ensure that all contractual deliverables are met accurately and timely.
• Supervise social work interns.
• Evaluate staff performance.
• Address and document staff issues in a timely manner.
• Initiate new client case conferences.
• Assist team members with the development and implementation of care and service plans.
• Coordinate coverage to ensure that all client needs are met.
• Serve as back-up for on-call case workers.
• Conduct assessments to determine client needs, capabilities and appropriateness for the guardianship program.
• Establish an appropriate, comprehensive care plan for the client.
• Provide information designed to meet the needs of the client.
• Make appropriate and timely referrals and arrangements for services.
• Be responsible for the program’s follow up on all care plan items.
• Ensure that all contractual obligations and agency policies are met.
• Advocate on behalf of clients to ensure that they receive everything to which they are entitled.
• Consult with and keep supervisors informed of needs and problems related to the client.
• Provide crisis intervention to stabilize client situations.
• Maintain meaningful contact with clients.
• Visit clients in their homes on a monthly basis to assess their living conditions.
• Participate in internal and external meetings to ensure that client needs are addressed and appropriately coordinated.
• Ensure that all involved individuals and agencies are updated timely regarding client status.
• Request, follow up on and facilitate heavy duty cleanings.
• Prepare and maintain required documentation.
• Complete reports, applications and statistics thoroughly and accurately.
• Meet deliverables by the due date.
• Maintain a consistently professional demeanor when communicating with clients, peers, supervisors and collaterals.
• Document all interactions in case notes.
• Ensure that client files are updated, accurate and complete.
• Participate in individual and staff supervision, as well as training, as assigned by program management.

Salary Ranges: $67,500 - $69,900 per year commensurate with experience.

Job Competencies & Minimum Qualifications:

• MSW required; LMSW preferred.
• Experience in the provision of casework services.
• Experience in supervision preferred.
• Supervise volunteers for friendly visiting and telephone re-assurance program, interviews new candidates, attends HSP volunteer team meetings and facilitates at volunteer group activities.
• Able to work with clients with mental health diagnoses.
• Working knowledge of Microsoft Office Suite and other technology.
• Able to work independently.
• Excellent communication skills.
• Excellent customer service skills.

Working Conditions/Physical Demand

• Occasional exposure to outside weather conditions, wet and humid conditions, and unsanitary conditions in client homes.
• Ability to work from home 2-3 times per week.