To field inquiries for potential counseling and older adult clients. As the “first response” for clients who reach out to JFCS in need of counseling or older adult supports, this individual must demonstrate a caring, responsive, and problem-solving attitude, and work collaboratively with the front office, billing staff, and members of the two JFCS departments.

Job Responsibilities:

• Receive incoming communications to determine the nature of callers’ request. This includes handling incoming calls, emails, faxes and retrieving voice mail messages accurately and timely.
• Collect all pertinent information from individuals calling JFCS and enter that information accurately onto the Intake Spreadsheet and database as directed
• Understand and respect the sensitivity and confidential nature of issues discussed and information handled
• Exercise careful discretion when collecting, discussing and documenting all information
• Work with the billing staff to help verify insurance coverage
• Share information regularly with the Clinical Director and counselors as directed
• Liaison between Older Adult Case Managers as to service and resource requests for clients ages 55+
• Accept and keep track of record requests from third parties, and follow-up with staff to ensure submission by agreed upon dates
• Assist with other administrative needs in both Counseling and Older Adult Services Departments
• Refer to proper community resources as directed
• Performs other related duties as assigned or required

Required Education & Experience:

• Bachelor’s degree
• Background in social work, case management, or human services field, a plus

Additional Technical Requirements:

• Ability to work independently
• Strong problem-solving and analytical skills
• Compassionate and warm disposition
• Excellent interpersonal and telephone skills
• Ability to work with culturally diverse groups
• Strong Computer Skills, with proficiency in Microsoft Word, Excel, and data entry

EEO Statement:

The Jewish Federation of Southern New Jersey, and our family of agencies, is an Equal Employment Opportunity employer. We do not discriminate based upon a person’s actual or perceived gender, race, creed, color, sex (including pregnancy), affectional or sexual orientation, gender identity or expression, marital/civil union status, domestic partnership status, familial status, religion, national origin, nationality, ancestry, age, veteran or military status, disability that does not prohibit performance of essential job functions, or other legally protected characteristics.
The Federation participates in the E-Verify program.
The Federation is committed to working with and providing reasonable accommodation to applicants with disabilities. If you need assistance or an accommodation due to a disability, you may contact us via the link on this posting. EOE