Manager of Supported Employment
Samost Jewish Family and Children's Service of Southern New Jersey
Customer Service
Cherry Hill, NJ, USA
Job Summary:
The Supported Employment Manager is responsible for the daily management, quality, compliance, and growth of the Supported Employment program. This position supervises Employment Specialists and supports individuals with disabilities in obtaining, learning, and maintaining competitive employment. The Manager ensures that services are person-centered, employment-focused, documentation-compliant, and aligned with requirements of the New Jersey Division of Vocational Rehabilitation Services (DVRS), Division of Developmental Disabilities (DDD), agency policy, and other applicable funders. The role includes staff supervision, client intake and assignment, job development, employer engagement, worksite support, quality review, and ongoing communication with clients, families, employers, referral sources, and professional partners.
Job Responsibilities:
Program Management and Supervision
- Supervise, orient, train, and provide technical assistance to Employment Specialists.
- Assign new referrals and coordinate Employment Specialist schedules to support client needs and program capacity.
- Approve staff timesheets, mileage reimbursement, and related program documentation according to agency procedures.
- Conduct staff supervision, performance feedback, and performance evaluations for Employment Specialists.
- Develop, implement, and update Supported Employment procedures to ensure consistent, compliant, and high-quality service delivery.
- Coordinate staff meetings, in-services, and ongoing professional development topics for Employment Specialists.
- Monitor program workflow, service utilization, documentation timeliness, and quality of service delivery.
- Participate in hiring, onboarding, coaching, and corrective action processes for Supported Employment staff, in collaboration with the supervisor and Human Resources.
- Assist Employment Specialists with complex cases, employer concerns, performance issues, and service-planning needs.
Client Services and Employment Support
- Assist with initial intake and assessment of each client’s education, employment history, work interests, skills, aptitudes, barriers, and support needs.
- Support clients in developing resumes, preparing for interviews, completing applications, and building workplace readiness skills.
- Identify potential employers through ongoing job development, community outreach, and relationship-building.
- Establish and maintain job leads that align with client interests, abilities, transportation options, and support needs.
- Provide initial job coaching and worksite support when needed, including task analysis, job training, natural support development, and fading plans.
- Provide feedback to individuals, families, and support teams regarding employment progress, barriers, and next steps.
- Maintain ongoing communication with employers, clients, families, referral sources, and other professional partners to support job retention and successful outcomes.
Compliance, Documentation, and Reporting
- Ensure accurate, timely, and complete case files, progress notes, service records, authorizations, plans, and required documentation.
- Maintain documentation in accordance with JFCS requirements and applicable DVRS, DDD, Medicaid, and funder standards.
- Maintain frequent contact with referring DVRS counselors, DDD representatives, support coordinators, and other referral sources to report client progress and address service needs.
- Review staff documentation for quality, accuracy, timeliness, and alignment with approved service goals and funder requirements.
- Prepare or assist with required reports, service summaries, billing-related documentation, and program records.
- Attend required Supported Employment trainings and ensure Employment Specialists complete required trainings and certifications.
- Maintain confidentiality and protect client information according to agency policy and applicable privacy requirements.
Community and Employer Relations
- Build and maintain relationships with employers, businesses, community partners, schools, referral sources, and disability-service partners to promote employment opportunities.
- Represent the Supported Employment program professionally in meetings, outreach efforts, employer visits, and community events.
- Collaborate with internal agency departments to strengthen referrals, marketing materials, and program visibility for Supported Employment services.
- Identify opportunities to improve program outcomes, employer engagement, job retention, and client satisfaction.
- Co-host the annual celebration of exceptional employees and employers working with JFCS.
Other Responsibilities
- Use a personal vehicle for work-related travel when needed and maintain a valid driver’s license, registration, insurance, and acceptable driving record.
Qualifications
BOGGS Employment Specialist Certificate
Certification as a Benefits Counselor and/or Ticket To Work Provider a plus
Bachelor’s degree in a related field; master’s degree preferred.
Experience in supported employment, vocational services, disability services, workforce development, job coaching, case management, transitional services, or a related social-service field.
Prior supervisory, team lead, program coordination, or staff-training experience preferred.
Knowledge of DVRS, DDD, Medicaid-funded employment supports, employment documentation, and person-centered planning preferredStrong understanding of supported employment principles, job development, job coaching, employer engagement, and job retention strategies.
Ability to supervise staff while also providing direct program support when needed.
Excellent written and verbal communication skills with clients, families, employers, staff, and referral sources.
Strong organizational skills and ability to manage referrals, authorizations, schedules, documentation deadlines, and competing priorities.
Ability to work independently, exercise sound judgment, problem-solve, and maintain professionalism in complex situations.
Compassionate, person-centered approach to supporting individuals with disabilities in competitive employment.
Proficiency with Microsoft Office, shared drives, email, and electronic documentation systems.Benefits include: Generous PTO; Medical, dental, and vision care included; 403b plan eligible; Group term life insurance; Voluntary disability insurance plan; FSA & HSA options available; Gym membership included and other employee discounts are available.
EEO Statement:
The Jewish Federation of Southern New Jersey, and our family of agencies, is an Equal Employment Opportunity employer. We do not discriminate based upon a person’s actual or perceived gender, race, creed, color, sex (including pregnancy), affectional or sexual orientation, gender identity or expression, marital/civil union status, domestic partnership status, familial status, religion, national origin, nationality, ancestry, age, veteran or military status, disability that does not prohibit performance of essential job functions, or other legally protected characteristics.
The Federation participates in the E-Verify program.
The Federation is committed to working with and providing reasonable accommodation to applicants with disabilities. If you need assistance or an accommodation due to a disability, you may contact us via the link on this posting. EOE