Lions Gate Continuing Care Retirement Community

Shift: Saturdays, 4:30 PM – 12:00 AM

Position Summary

Lions Gate is seeking a friendly, professional, and service-oriented Concierge/Receptionist to serve as the first point of contact for our residents, families, and visitors. In this role, you will provide exceptional customer service while supporting daily operations at the concierge desk and ensuring a welcoming, safe, and organized environment.

Key Responsibilities

• Answer and manage a high volume of incoming calls with professionalism and courtesy
• Greet residents, guests, and visitors while delivering exceptional customer service
• Receive, log, and distribute deliveries, packages, and prescriptions; notify residents promptly
• Coordinate apartment access for housekeeping and contractors, including resident confirmation and key management
• Screen and authorize visitors and vendors by confirming access with residents
• Address resident concerns promptly and route issues to the appropriate departments
• Respond appropriately to emergency/medical alert systems
• Distribute internal mail and assist with administrative tasks such as copying and faxing
• Assist residents with dining requests and communicate orders to kitchen staff as needed
• Manage reservations for guest suites
• Coordinate activation, troubleshooting, and deactivation of resident devices (e.g., 5Star Lively)
• Provide information to prospective residents and direct inquiries to the appropriate team
• Perform other related duties as assigned

Qualifications

• High School Diploma or equivalent required
• Minimum of 1 year of customer service experience (hospitality or senior living preferred)
• Strong communication and interpersonal skills
• Professional phone etiquette and ability to multitask in a fast-paced environment
• Comfortable interacting with residents, families, and staff in a courteous and respectful manner

What We’re Looking For

• A dependable and punctual team player
• A positive attitude with a passion for helping others
• Strong attention to detail and organizational skills
• Ability to maintain confidentiality and professionalism at all times

Professional Expectations

• Maintain a clean, neat, and professional appearance; wear ID badge at all times
• Comply with all company policies, including HIPAA, safety standards, and ethical practices
• Protect resident privacy and confidentiality
• Promote a respectful, collaborative work environment
• Follow all safety procedures and report incidents as required
• Attend required trainings and meetings

Why Join Lions Gate?

At Lions Gate, you’ll be part of a community that values compassion, professionalism, and excellence in service. You’ll play a key role in creating a warm and welcoming environment for our residents every day.

Company Description

Benefits