Job Code 34360

EMSL is seeking a Customer Service Representative for its Cinnaminson, NJ location. This role will entail interacting with customers via phone and/or email to address their concerns, answer their questions and assist them with their needs. This role is 5 days in the office on-site.

Essential Duties & Responsibilities:
Receives high volume incoming emails and telephone calls
Navigates and directs emails and calls to appropriate department
Serves as a customer advocate by handling internal and external inquiries
Handles account discrepancies and account corrections for the clients
Resolves client issues with Sales and Accounting department to ensure customer satisfaction
Acts as a liaison between client and company (client advocate)
Provides Internet support by providing web site navigation updates and maintains client databases
Makes corrections and/or updates to customer accounts
Assists with other departments when needed