Job Objective:

The Visitor Services Coordinator is responsible for managing the Admissions Desk and building relationships with Museum visitors. They will be a resource for the public and they will facilitate the visitor experience – whether that visitor is a donor, schoolteacher, public program attendee, Museum member, or a first-time visitor to the galleries. In addition to providing excellent customer service at the Admission Desk, the role supports coat check, gift shop, and in-gallery needs.

Responsibilities include:

• Create a welcoming and information-rich environment for all who come through Museum doors or phone the Museum
• Facilitate understanding of policies and procedures
• Process memberships and update visitor information via Altru system
• Train new P/T Visitor Services staff for all shifts and positions both in practical operations and in effectively communicating the Museum’s mission
• Handle visitor queries and resolve complaints
• As need, close up gift shop at end of day
• Assist in maintenance and analysis of attendance and admission statistics
• Coordinate with other departments on projects designed to improve visitor experience
• Serve as a resource for Museum volunteers, making sure that volunteers feel empowered to represent the Museum of Jewish Heritage in a way consistent with Museum operations

Requirements:

• Bachelors degree preferred or relevant equivalent experience
• 1 year customer service and/or box office experience
• Excellent computer skills (familiarity with Altru preferred)
• Excellent organizational skills
• Ability to be an articulate and respectful representative of the Museum
• Ability to interact with a diverse group of individuals with varied backgrounds and goals (visitors, volunteers, community leaders, partner organizations, and vendors)
• Must exhibit strong interpersonal abilities and communication skills
• Flexible schedule (evenings, Sundays, and holidays required)
• Fluency in at least one foreign language is ideal

Position Details:

• Reports to the Manager of Visitor Services and Pickman Museum Shop
• Covered by the DC-37 collective bargaining agreement
• Full-time, 40 hours a week, Annualized compensation rate of $39,998 ($19.23 per hour) plus benefits

For consideration, qualified candidates should submit their resume and letter of interest to: humanresources@mjhnyc.org