Care Coordinator

Department: Mozaic at Home

Supervisor: VP Community Services

Shift: Monday-Friday 40 hours per week

Job Objective:

The Care Coordinator is responsible for developing, implementing, and managing individualized care plans for Members through effective, person-centered case management. This role ensures coordination of services, promotes quality outcomes, values strong and trusting relationships with Members and their families, and supports Members in maintaining independence and well-being within the community.

Minimum Qualifications:

Education: Registered Nurse (RN), Licensed Practical Nurse, (LPN), Social Worker, or equivalent combination of education and relevant experience

Experience: Minimum of 2–3 years working with older adults in a healthcare setting; home care experience preferred

Licensure/Certification: Valid Connecticut Driver's License

Knowledge/Skills/Abilities:

• Strong organizational skills with the ability to manage multiple priorities and deadlines
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office and care management systems
• Knowledge of community-based services and resources for older adults
• Strong assessment, problem-solving, and critical thinking skills
• Ability to work both independently and collaboratively

Essential Job Functions:

• Conduct comprehensive pre-admission assessments including cognitive, psychosocial, nutritional, and environmental evaluations

• Manage assigned caseload with ongoing communication with Members and families
• Develop, implement, and update individualized care plans
• Maintain accurate documentation in Member records and CRM system
• Coordinate and oversee service delivery
• Support wellness initiatives
• Understand the broad financials of the Mozaic at Home program, including each Member's daily benefit according to their selected plan option, the cost of care, and how they work together.
• Perform additional duties as assigned

Physical and Mental Requirements:

1. Ability to sit or stand for long periods of time.
2. Ability to speak clearly and be understood.
3. Able to hear sounds within some background of noise as in answering the phone, intercom, etc.
4. Visual acuity to see computers and read printed documents.
5. Ability to use company software and equipment to accomplish electronic tasks.
6. Ability to concentrate on fine details with interruptions.
7. Ability to attend to tasks/functions for more than 60 minutes at a time.
8. Ability to understand and relate to the reasons behind several related concepts.
9. Ability to remember multiple tasks /assignments given to self and others over long periods of time.
10. Ability to perform gross body coordination such as walking, stooping, filing, etc.
11. Ability to perform tasks which require hand eye coordination such as keyboard skills, writing or picking up paper.

Environmental Conditions:

1. Rare exposure to blood, body tissue or fluids.
2. Possible exposure to high/low temperatures.

This job description is not designed to cover or contain every possible listing of activities, duties or responsibilities that are required of the employee for this job.

EOE M/F/D/V