Program Director – Public Benefit Retention and Workforce Development

Descripción completa del empleo

Position Summary

Lead the implementation and daily operations of Keystone Care Pathways, an innovative workforce development and public benefits retention program. This role combines program leadership, case management, staff supervision, and direct client engagement to help individuals and families maintain critical benefits, build job readiness skills, engage in volunteer opportunities, and achieve greater economic stability.

The ideal candidate has experience navigating public benefit systems (including SNAP and Medicaid), adapting to evolving eligibility requirements, and collaborating with community and organizational partners. The Program Director will oversee a comprehensive, client-centered model designed to strengthen workforce participation, support economic mobility, and promote long-term self-sufficiency. This position includes both direct client-facing work, as well as management responsibilities.

Key Responsibilities

• Lead all aspects of program implementation, operations, and evaluation in partnership with the department director.
• Supervise case manager, and coordinate with other program staff (i.e., volunteer services)
• Maintain a caseload of case management clients receiving direct services
• Implement partnership with the Social Care Network for Long Island to provide Medicaid Screening for Enhanced services as needed.
• Develop and oversee individualized Care Pathway Plans and ensure high-quality service delivery.
• Coordinate partnerships with community organizations, government agencies, employers, educational institutions, and healthcare providers.
• Monitor program outcomes, performance metrics, and grant deliverables.
• Prepare reports for funders and stakeholders and ensure compliance with all grant requirements.
• Identify opportunities to expand services and strengthen community partnerships.
• Engage in regular partner meetings and collaborative planning efforts.
• Ensure participants are connected to benefits, workforce development opportunities, food security resources, childcare supports, and other services needed to achieve stability.
• Work across multiple sites in eastern Nassau and western Suffolk Counties.
• Additional responsibilities as determined by supervisor

Qualifications

• Bachelor’s degree required; Master’s degree in Social Work, Public Administration, Human Services, or a related field preferred.
• Minimum of five years of program management, community services, workforce development, case management, or nonprofit leadership experience.
• Experience supervising staff and managing grant-funded programs.
• Strong knowledge of public benefits systems, workforce development programs, and community-based services.
• Excellent organizational, communication, and relationship-building skills.
• Experience working with diverse and vulnerable populations.

Primarily Monday – Friday, with occasional evenings or weekends as needed.

The Program Director will dedicate sufficient time to provide overall leadership, strategic direction, staff supervision, partnership management, compliance oversight, direct client-facing service and program evaluation to ensure successful achievement of all Keystone Care Pathways goals and outcomes.

Pay: $31.00 - $33.00 per hour

Benefits:

• 403(b)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person