Summer Member Experience Associate (May 2026 – September 2026)

10 – 25 hours/week – potential nights and weekends

Join us for a sun-soaked summer of fun at the MJCCA's new Zalik Outdoor Aquatics Center! We're looking for enthusiastic individuals to join our Summer Member Experience team, where you'll dive into a world of fun while delivering top-notch service to our members and guests.

Responsibilities:

· Greet guests with a warm smile and a friendly hello as they arrive and leave.

· Show off your excellent guest service skills, both in-person and over the phone, making every interaction a memorable one. Exceptional guest service is at the core of what we do at the JCC and this starts with you!

· Assist with visitor inquiries, checking in guests, and providing information about our awesome facilities and programs.

· Build lasting relationships with our regulars, going the extra mile with handwritten thank-you notes and personalized follow-ups.

· Identify emergencies, incidents, etc., and follow appropriate procedures to resolve any issues.

· Work collaboratively with the Member Experience Director to assist in projects and identify areas of need throughout the summer.

Qualifications:

· Excellent interpersonal skills to make each interaction memorable and helpful.

· Proficiency with Microsoft Office applications and a willingness to learn new systems.

· Strong executive functioning skills; multitasking and prioritizing while maintaining attention to detail.

· Strong conflict resolution skills.

· A willingness to take on new challenges with a splash of enthusiasm!