Summary: The Fitness Service Associate provides excellent customer service including monitoring the safety and cleanliness of all areas.
Essential Functions:
- Provides excellent customer service and exhibits a positive work attitude. Greet and engage all members cordially and by name whenever possible. Remain visible and accessible to members and visitors while on duty to answer questions.
- Presents a professional appearance at all times including designated uniform attire, name tag and good grooming.
- Works collaboratively with FWR staff and management team to solve customer services issues.
- Continually monitor area for safety, cleanliness, and general maintenance needs.
- Cleans areas as required and wears proper protection when cleaning and handling food and providing first aid care.
- Reviews and understands information included in the Agency manual and FWR hiring packet.
- Knowledgeable of on daily, weekly and monthly programs and activities in order to answer customer questions in person and/or over the phone.
- Ensure that all service supplies and amenities are available and fully operational during work hours. Keep locker rooms clean and well stocked for member use.
- Ensure that towels are cleaned, folded, and are available to members on an ongoing basis.
- Confirm all persons entering FWR area or Club J locker rooms have the proper membership access cards.
- Attends meetings and special events as requested by supervisor.
- Complete other duties as assigned by supervisor.
Qualifications:
- Strong interpersonal skills including patience, positive attitude and enthusiasm
- Current CPR/AED certification (training will be provided)
Seeking staff for weekday afternoon hours!! Preferably male due to access to male locker rooms.