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Job Summary:

The Operations Team Lead is responsible for physically preparing indoor and outdoor event spaces,

assembling furniture and equipment, managing waste and sanitation, and safely breaking down and

restoring spaces post event.

The Operations Team Lead is responsible for maintaining and improving upon the efficiency and

effectiveness of all areas under his/her direction and control.

The role requires good physical stamina, highly developed time management skills, strong organizational

skills, and the ability to work independently or as part of a team.

Supervisory Responsibilities:

● Manage the work of the Facilities Staff.

● Responsible for scheduling Facilities Staff, ensuring:

o Sufficient coverage

o Most efficient use of available resources

o Clear and open communication

● Performance Management:

o Train new team members.

o Conduct regular team meetings and provide ongoing training.

o Promote cross-training to ensure that responsibilities within the team can be covered by

other team members if necessary.

o Responsible for providing written performance evaluations of Facilities Staff on an

annual basis.

o Contribute meaningfully to an Operations Manual that can serve as a reference for new

team members.

● Conduct daily inspections of assigned spaces to identify and address maintenance or safety

issues.

● Foster a positive and productive work environment.

Duties/Responsibilities:

● Cleaning and Upkeep:

o Cleaning and dusting floors, walls, windows, and other surfaces, as well as managing

trash and recycling removal.

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o Sweep, mop, vacuum, and buff floors.

o Removing leftover materials from the event space.

● Event Support:

o Executing the set-up and break-down of facilities for events, ensuring spaces are

returned to their normal state.

o Read floor plans, diagrams, or heed verbal instructions to arrange tables, chairs, AV

equipment, etc. accurately.

o During the event, address immediate physical needs or spills and assists guests or staff

with on-site rearrangements as requested.

o Rapidly transition shared spaces.

● Safety Compliance:

o Following safety protocols and ensuring facilities meet health and safety regulations.

o Safeguard facility property and report any maintenance or safety hazards immediately.

o Ensure no building doors are propped open.

● Resource Protection:

o Ensure no windows are left open when the facility is closed for the day.

o Ensure that no lights are left on unnecessarily when the facility is closed for the day.

● Inventory Management:

o Maintaining inventories for supplies, such as janitorial or restroom supplies, and

managing stockrooms.

● Communication:

o Communicate proactively with supervisor, highlighting issues that require prioritization.

● Performs other related duties as assigned.

Required Skills/Abilities:

● Attention to Detail: Precision in following room layouts, safety rules, and high standards of

cleanliness.

● Time Management: Effectively managing and prioritizing tasks to ensure all responsibilities are

met within allotted timeframe.

● Problem-Solving Skills: Identifying and resolving maintenance issues as they arise.

● Ability to Work Independently: Performing duties efficiently with minimal supervision.

● Customer Service: Providing assistance to employees, congregants, and guests. Communicating

effectively in oral and written form.

● Flexibility: Willingness to work non-traditional hours, including early mornings, late nights,

weekends, and holidays as event schedules demand.

● Experience working with building systems and the ability to continue learning new systems as

they develop.

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Required Qualifications:

● High school diploma or equivalent.

● At least two years’ related experience required.

● Computer proficiency.

Preferred Qualifications:

● An associate’s or bachelor’s degree.

● 3-5 years of hands-on facilities management experience.

● Experience with event software (e.g., Mazevo).

Physical Requirements:

● Mobility: Frequent walking, standing, and sitting are required.

● Fine Motor Skills: Manual dexterity is needed for grasping, fingering, and manipulating tools and

equipment.

● Lifting & Moving: Employees must be able to lift and move objects weighing up to 50 pounds,

and sometimes more.

● Climbing: The ability to climb ladders and other structures is often necessary.

● Reaching & Stretching: Bending, stooping, squatting, and reaching above shoulder height are

frequently required.

● Balance: Maintaining good balance while working in various positions is crucial.

● Dexterity: Hand-eye coordination and the ability to perform precise movements are necessary

for operating machinery and tools.

Other duties:

Please note this job description is not designed to cover or contain a comprehensive list of activities,

duties or responsibilities that are required of the employee for this job. Duties, responsibilities and

activities may change at any time with or without notice.

Additional Information:

● Salary: $55K to $60K annually, commensurate with experience.

● Location: In-person role based in Baltimore, MD.

● Occasional weekend/evening hours required, especially during holidays and major programs.

● This position reports directly to the Executive Director.

Benefits: