JSSA is one of Washington metropolitan area's most established and fastest-growing health and social service agencies, with offices in Maryland and Northern Virginia. Our mission is to empower individuals and families to achieve well-being across their lifespan. JSSA has an immediate opening for a full-time Front Desk Associate to join our team. Work hours include 8:30am – 5:00pm, Monday-Friday.

Responsibilities:

• Greet visitors and clients in a warm, friendly, and courteous manner as soon as they enter the building
• Participates in call center operation screening and forwarding calls and responding to general inquiries
• Monitor access to the building and ensure Agency safety and security
• Enforce Visitor Control policy
• Process daily mail, packages and payments according to current procedures
• Review internal public calendars for conference room and workstation availability for employees
• Provide up to date information on Agency’s services, programs, and staff
• Collects insurance co-pays from clients as needed
• Ensure that lobby/reception area is clean, organized, and presentable at all times
• Arrange for reception station to be staffed 100% of the time
• General administrative tasks to support our programs and events. Duties include data entry, minor troubleshooting of office equipment and other assigned tasks.

Position Qualifications:

• High School diploma or equivalent required
• Minimum of 3 years of administrative and/or similar office experience required
• Proficient with MS Office programs (Outlook, Word, Excel, and Teams) and ability to learn new technology with ease
• Ability to meet time-sensitive deadlines, multi-task, demonstrate initiative and attention to detail
• Ability to handle sensitive and confidential information with sound judgment
• Strong verbal and written communication skills
• Solution-oriented with a collaborative approach to customer service
• Willingness to provide coverage for occasional evenings and floater coverage

We offer:

• Hourly rate starts at $20.00
• Medical/dental/vision insurance and more
• 403(b) retirement savings plan with agency match
• Generous holiday schedule
• Work-life balance and collaborative team environment
• Annual professional development stipend
• Many opportunities for personal growth and professional development