Essential Functions:

Provide Management and Oversight for all Administrative and Business Services and Functions:

• Develop, implement, and evaluate business processes and workflows to ensure alignment with departmental/agency operational goals
• Design and implement training for all PCS staff to effectively implement business processes and workflows
• Provide operational support in accordance with demands of program and/or service model such as serving as administrative gatekeeper (or point of contact) for external partners/stakeholders
• Serve as a ‘super-user’ for the agency’s electronic health record and provide necessary support and training to PCS Team to support effective use of technology
• Ensure the accurate collection and reporting of data associated with business processes and workflows
• Provide decision support to the Senior Director of Behavioral Health Services
• In the role of PCS Program Manager, demonstrate commitment to communication and collaboration across Department and Program lines to ensure implementation of JSSA’s mission
  • Demonstrate leadership by empowering others; delegating responsibility and authority when appropriate
  • Model behavior and provide opportunities for staff to collaborate and seek synergy in generating ideas and creating solutions
  • Ensure that the mission of JSSA is available and shared with staff regularly; support staff in understanding how their duties and responsibilities contribute to achievement of the mission

Provide Supervision of PCS and Call Center Specialists

• Provide administrative supervision and guidance, and consultation to PCS staff members as needed
• Manage and oversee recruitment, selection, hiring and training of staff members
• Conduct Team meetings for all PCS Team Members
• Manage employee relations; provide guidance and consultation on JSSA employee relations in collaboration with JSSA Human Resources
• Ensure continuity of operations resulting from vacancies, leave (anticipated and unanticipated), employee relations, etc.

Staff Development

• Conduct annual written evaluations and develop work plans for supervisees
• Participate in interviewing and hiring of PCS Team Members
• Ensure supervisee’s professional growth and development and encourage staff to identify areas of practice for professional development

Maintain Compliance with all Federal, State, and Contract Requirements/Regulations (Program Support)

• Routinely participate in review activities and processes to ensure appropriate use of resources, and appropriate and effective operations as assigned (e.g., time study, productivity analysis, and quality circles)
• Participate actively in team meetings and supervision at least once per month; utilize feedback to enhance the quality of work
• Understand and maintain compliance with the policies, procedures, and regulations of JSSA , state and federal licensing and regulatory agencies
• Successfully complete mandatory trainings prior to expiration date
• Submit accurate and complete documentation in a timely manner, including, but not limited to, activity logs, service documentation, incident reports, leave requests and timesheets

Minimum Education, Licensure, and Work Experience Required:

• Bachelor’s degree in a related field or 2 – 3 years of experience in a similar position;
• Minimum of 4-6 years of experience performing duties outlined above;
• Typing Skills – 55 words per minute
• Demonstrated leadership abilities and strategic thinking;
• Commitment to working in a fast-paced team environment with an emphasis on collaboration and maintaining positive relationships with colleagues and clients;
• Ability to actively listen and concisely explain complex information to clients;
• Demonstrated organizational and multi-tasking skills;
• Outstanding written and oral communication skills;
• Working knowledge of common English usage, spelling and business formats
• Proficient computer/database skills (Microsoft Office)
• Minimum 3 years of experience using an electronic health record or similarly designed system
• Excellent customer service skills and professional demeanor

Starting pay 75-80K

#MHS