Receptionist

JSSA is one of Washington metropolitan area's most established and fastest-growing health and social service agencies, with offices in Maryland and Northern Virginia. Our mission is to empower individuals and families to achieve well-being across their lifespan. JSSA has an immediate opening for a full-time Front Desk Associate to join our team. Work hours include 8:30am – 5:00pm, Monday-Friday.

Responsibilities:

• Greet visitors and clients in a warm, friendly, and courteous manner as soon as they enter the building
• Participates in call center operation and includes screening and forwarding calls, responding to general inquiries via website chat
• Monitor access to the building and ensure Agency safety and security
• Oversee Visitor Management System to include attestation process and thermometry
• Review internal public calendars for conference room and workstation availability for employees
• Provide up to date information on Agency’s services, programs, and staff
• Collects insurance co-pays from clients as needed
• Receive and complete a basic sort and log of daily mail and sign for deliveries when necessary, notifying recipients immediately
• Ensure that lobby/reception area is clean, organized, and presentable at all times
• Arrange for reception station to be staffed 100% of the time
• General administrative tasks to support our programs and events. Duties include data entry, minor troubleshooting of office equipment and other assigned tasks

Position Qualifications:

• High School diploma or equivalent required
• Minimum of 3 years of administrative and/or similar office experience required
• Proficient with MS Office programs (Outlook, Word, Excel) and ability to learn new technology with ease
• Ability to meet time-sensitive deadlines, multi-task, demonstrate initiative and attention to detail
• Ability to handle sensitive and confidential information with sound judgment
• Strong verbal and written communication skills
• Solution-oriented with a collaborative approach to customer service
• Willingness to provide coverage for occasional evenings (through 9:00pm) and floater coverage preferred

We offer:

• Hourly rate starts at $20.00
• Medical/dental/vision insurance and more
• 403(b) retirement savings plan with agency match
• Generous holiday schedule
• Work-life balance and collaborative team environment
• Annual professional development stipend
• Many opportunities for personal growth and professional development

The Jewish Social Service Agency (JSSA) has been helping people across the Washington metropolitan area meet emotional, social, and physical challenges for more than 120 years. A nonsectarian provider, we serve people of all religious backgrounds, races and ethnicities, helping the youngest child to the most fragile senior, from individuals to entire families. JSSA provides services and support to nearly 31,000 individuals a year through our wide range of counseling, educational, specialized employment, in-home support, hospice and nursing care, and social services. We are a growing Agency and strive to be an Employer of Choice. As such we offer a competitive salary and benefits package, a healthy work-life balance, collaborative team environment and many opportunities for personal growth and professional development. We pride ourselves on our mission to be the first place for the Jewish community, as well as the community at large, to turn for clinical and social services of the highest quality that sustain and nurture all who seek assistance. We are an Equal Opportunity Employer. AA/M/F/D