Overview

The Director of Operations is a strategic, service-minded, and detail-oriented individual who strengthens and supports the internal infrastructure of our growing organization. This role is ideal for someone who thrives behind the scenes – someone who brings clarity, consistency, and care to operations, finance, data management, HR, and security – and is committed to creating and maintaining systems that help others do their best work.

The Director of Operations serves as a member of JQY’s senior team and is responsible for ensuring the organization’s sustainability, safety, and operational excellence. This includes managing organizational budgets, overseeing internal systems and compliance, handling HR processes, and ensuring physical and digital security across the organization.

The Director of Operations acts as internal “customer service” to the Survive (program) and Thrive (clinical) Department along with other internal JQY teams – creating and maintaining clear systems so staff and programs can thrive – while supporting department-level decision making.

Key Responsibilities

Financial Management & Strategy

• Oversees annual budgeting process and executes long-term financial planning in partnership with the ED.
• Manage day-to-day financial operations, including bookkeeping, accounts payable/receivable, payroll, and reporting.
• Liaise with external financial vendors including bookkeepers, accountants, and auditors.
• Produce monthly financial reports for leadership and the Board of Directors.
• Track and report on restricted funds and grant budgets.
• Ensure compliance with nonprofit accounting standards and relevant tax regulations.
• Work closely with the Development Manager, supporting fundraising efforts with accurate financial data for grant applications, reports, and campaign planning.
• Provide budgeting support to program and clinical leadership, helping them plan for their departmental finances and empowering them to oversee and track their own departmental budgets.

Operations & Administration

• Act as a service-oriented partner to program and clinical staff, ensuring their operational needs are met with professionalism and responsiveness.
• Develop and maintain user-friendly systems that enhance accessibility and clarity for all team members.
• Oversee vendor management, organizational compliance, insurance, and contracts.
• Maintain office operations, including equipment, digital tools, and physical infrastructure.
• Organize written resources and policies to ensure quick and easy access for staff.
• Manage internal calendars, shared workflows, and key operational touchpoints.

Human Resources & Team Support

• Administer onboarding processes and support employee documentation.
• Oversee HR compliance in collaboration with JQY’s PEO.
• Maintain and update the employee handbook to reflect best practices and legal standards.
• Serve as a teammate and problem-solver, actively listening to staff, understanding issues as they arise, and collaborating on solutions.
• Foster a positive team culture by supporting staff needs, creating clarity, and helping resolve internal challenges.

Security & Safety Oversight

• Oversee organizational security logistics, including scheduling professional security when needed.
• Partner with Survive and Thrive staff to ensure JQY programs and events have proper safety protocols in place.
• Regularly review security policies and procedures and ensure staff are trained and informed.
• Ensure the protection and confidentiality of JQY’s data by safeguarding sensitive information about youth, staff, and donors through strong digital security protocols and access controls.
• Liaise with vendors, landlords, and community partners around physical and digital safety.

Organizational Support

• Oversee CRM and organizational data systems to ensure accurate tracking, secure storage, and accessible reporting of information related to staff, programs, and fundraising.
• Provide regular financial and operational updates to the ED for the Board’s Finance Committee.
• Ensure that all internal infrastructure supports the mission, values, and evolving needs of JQY’s staff and youth.
• Oversee strategic relationship management for the operations department in accordance with JQY’s strategic partnership plan as needed
• Positively contribute to JQY organizational culture and maintain a can-do attitude.

Additional projects and initiatives as needed

Goals and Metrics for Success

• Accurate, timely, and transparent financial reporting.
• Internal systems that enhance the work of other departments and are user-friendly enough for staff to use independently for tracking, evaluating, and documentation.
• A responsive “customer service” approach to operational and HR support.
• Appropriate security coverage for all programs and events.
• Models excellent collaboration and promotes a supportive work culture.
• Empowers others to do their best work by building and maintaining clear, supportive systems.

Qualifications & Experience

• 7–10+ years of experience in nonprofit operations, finance, or administration.
• Strong financial management and nonprofit accounting experience.
• Proficiency with Xero, Excel, Google Workspace, and project management tools.
• Demonstrated experience overseeing the development and improvement of organizational databases and systems, including functionality and user interface, in collaboration with external technical experts or consultants.
• A high degree of integrity; ability to deal with confidential and sensitive information with discretion .
• Experience managing HR systems and working with a PEO (i.e., Justworks) is a plus.
• Strong interpersonal skills and a service mindset, particularly in supporting program teams.
• Experience with security coordination or risk management is a plus.
• Excellent organizational and communication skills.
• A collaborative approach and alignment with JQY’s mission.
• Detail-oriented and organized in a way that others can easily follow and understand.
• Able to zoom out to assess big-picture needs and zoom in to manage details with precision.
• Knows when to lead, when to delegate, and when to support others in taking the lead.
• Ability to work in person in New York City, including occasional nights and weekends.
• Ability to hold multiple and sometimes conflicting viewpoints at once. See JQY’s Eilu V’Eilu philosophy.

We recognize that no candidate will possess all the ideal qualifications described, and we encourage you to apply if you feel you would be a good fit!

Salary and Benefits

• Salary for this position is $92,000 - $100,000 annually
• Competitive benefits package
• Unlimited PTO
• Access to all WeWork offices worldwide
• Hybrid work schedule, with at least 3 days in our NYC office (Mondays, Tuesdays, Thursdays)

How to Apply

For immediate consideration, submit your cover letter and resume in the form below by Monday, August 25. Please note, candidates that do not submit a cover letter and resume will not be considered.

Equal Employment Opportunity

JQY provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, gender expression, age, citizenship or immigration status, creed, genetic predisposition or carrier status, national origin, disability condition, marital status, status as a disabled or Vietnam-era veteran, or any other protected characteristic as established by law. In addition, the organization affirmatively seeks to advance the principles of equal employment opportunity as it applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.

We thank you for your interest in career opportunities with JQY. Due to high volume, only those candidates selected for an interview will be contacted.