We all face challenges and transitions in our lives, and when we do, we must be able to count on the strength of community for support. For the people of Los Angeles, Jewish Family Service LA (JFSLA) is that trusted source of support. We are a comprehensive network of services that welcomes individuals and families of all ages and identities to our full spectrum of care. Our highly trained staff and volunteers work closely with individuals and their loved ones to problem-solve and guide them on their paths to safety, security, wellness, and fulfillment.

JFSLA staff share in our mission and work towards our goals with the highest level of responsibility, professionalism, and integrity. JFS demonstrates our commitment to our staff by offering a comprehensive benefits package and a nurturing environment.

JFSLA is committed to cultivating and preserving a culture of inclusion and connectedness. In recruiting for our team, we seek the unique contributions that individuals can bring from all backgrounds. We strive for a diverse team in order to better serve our clients and ensure our excellence as an organization in identifying, designing and delivering solutions.

Be part of our commitment and join our family. For more information on our philosophy and services, please tour our website www.jfsla.org

QUALIFICATIONS:

• BA degree in social work or related health or human service field.
• Prior experience with client engagement, customer service, or social service interventions preferred.
• Case management experience preferred.
• Bilingual (English/Spanish) preferred.
• Demonstrated strong interpersonal and customer service skills, with the ability to work effectively and respectfully with a multicultural client population, engage in a culturally sensitive and nonjudgmental manner that supports positive outcomes, and work collaboratively as part of a team while maintaining appropriate professional boundaries.
• Excellent communication skills, both verbal and written, and ability to utilize telehealth platforms.
• Current unrestricted CA Driver’s License and proof of auto insurance.
• Must pass a criminal background check (Live Scan fingerprinting) prior to beginning employment.

RESPONSIBILITIES/ESSENTIAL FUNCTIONS:

• Respond to intake calls in a timely and professional manner to assess needs and provide information and referrals.
• Provide connections to internal JFSLA programs and community referrals as indicated.
• Provide direct front-facing client engagement and customer service at JFSLA SOVA sites and community-based pop-up locations.
• Provide short-term targeted case management services, including ongoing follow-up and development of individualized case management plans and goals in collaboration with clients.
• Support clients in identifying available government and community resources and assist, as needed, with advocacy and navigation
• support to connect to those resources.
• Work collaboratively with SOVA staff on outreach efforts, client registration, and client engagement to help connect community members to additional targeted case management services.
• Manage multiple tasks and prioritize effectively.
• Provide timely documentation in accordance with funding requirements and electronic health record standards.
• Participate in weekly individual supervisory meetings.
• Other related duties as assigned.

Jewish Family Service is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.

This position reports to: Program Supervisor, Central Access