The Resource Administrator is responsible for coordinating organizational resources, maintaining data integrity across systems, and providing administrative support for operational processes. This role serves as a key administrator for the organization's CRM platform and monday.com workspace, ensuring accurate data management, workflow efficiency, reporting, and user support. The Resource Administrator works cross-functionally to streamline processes, improve data quality, and support organizational goals.

Essential Duties and Responsibilities

Resource & Administrative Management

• Coordinate and track organizational resources, projects, and assignments.
• Maintain accurate records, files, and documentation.
• Assist with scheduling, meeting coordination, and operational support activities.
• Monitor deadlines and ensure timely completion of assigned tasks.
• Develop and maintain standard operating procedures and process documentation.

CRM Administration

• Maintain and update CRM records, including contacts, clients, donors, customers, vendors, and stakeholders.
• Ensure data accuracy, consistency, and integrity within the CRM system.
• Create and manage reports, dashboards, and data exports.
• Support user training and CRM best practices.
• Troubleshoot data issues and coordinate system enhancements as needed.
• Assist with data imports, data cleanup, and ongoing database maintenance.

monday.com Administration

• Administer and maintain monday.com boards, workflows, automations, and dashboards.
• Configure project tracking and resource management tools.
• Create custom reports and performance metrics for leadership.
• Support users with system navigation, training, and troubleshooting.
• Identify opportunities to improve workflows through automation and process optimization.
• Ensure projects and tasks are accurately tracked and updated.

Reporting & Analytics

• Generate operational and management reports.
• Analyze data trends and provide actionable insights.
• Monitor key performance indicators (KPIs) and resource utilization.
• Assist leadership with data-driven decision-making.

Collaboration & Support

• Work closely with department leaders to support operational initiatives.
• Serve as a liaison between teams to ensure effective communication and coordination.
• Provide excellent customer service to internal and external stakeholders.

Qualifications

• Associate's or Bachelor's degree in Business Administration, Information Systems, Communications, or related field preferred.

• 2-5 years of administrative, operations, project coordination, or database management experience.
• Hands-on experience administering a CRM system required.
• Experience using and maintaining monday.com required.
• Experience creating reports, dashboards, and workflow automations preferred.

Technical Skills

• Proficiency in monday.com administration and workflow management.
• Experience with CRM platforms such as Salesforce, HubSpot, DonorPerfect, Blackbaud, Microsoft Dynamics, or similar.
• Advanced Microsoft Office skills, particularly Excel.
• Strong data management and reporting capabilities.
• Familiarity with automation tools and integrations preferred.

Competencies

• Strong organizational and time management skills
• Attention to detail and accuracy
• Problem-solving and analytical thinking
• Project coordination
• Effective written and verbal communication
• Customer service orientation
• Process improvement mindset
• Ability to manage multiple priorities independently