JOB TITLE: PSSF – Promoting Safe and Stable Families – Family Consultant SUMMARY:
The PSSF Family Consultant provides family-centered support services to the PSSF program’s target population, families with children under 18; who reside in OPEI-identified at-risk areas of New Castle County. DUTIES and RESPONSIBILITIES DIRECT SERVICE TO CLIENTS - Provides case management services to at-risk families who are experiencing hardship or crisis situations.
- Screens prospective clients who need services by phone and, if eligible, schedules an appointment.
- Performs critical assessment of family concerns, needs and strengths and communicates these to families in a supportive manner.
- Helps clients identify and expand their networks of support.
- Assists clients in creating goals and action items to address risk factors and reduce family stress.
- Links families with a broad array of community resources that can help them achieve their goals.
- Schedules, conducts, and documents client consultations and follow-up appointments.
- Elicits and manages sensitive, confidential information in a professional manner.
- Provides clients with ongoing encouragement and support.
- Assists clients through any crisis that may arise, e.g., eviction, job loss, domestic violence, mental health crisis, etc.
- Works cooperatively with community agencies which assist clients dealing with substance abuse.
- Performs activities and disseminates information on the impacts of drug, alcohol, and tobacco usage on the family.
COMMUNITY PARTNERSHIPS AND CAPACITY BUILDING - Provides technical assistance and support to the Delaware Fatherhood and Family Coalition (DFFC)
- Helps bring together area residents, leaders, and influencers to find and implement solutions to community problems.
- Increases community collaborations and partnerships.
- Increases community awareness of existing programs and services.
COLLATERAL RESPONSBILITIES - Prepares and maintains timely documentation, records, and reports in accordance with OPEI expectations, JFS protocol, accreditation and other requirements, policies, and procedures.
- Maintain case records in timely fashion, inputting information into agency’s information management system.
- Generates bi-weekly, monthly, quarterly, and annual reports for both the PSSF program and agency.
- Becomes proficient in the use of the agency’s information management system.
- Participates in regular peer review, individual supervision, and consultation as appropriate.
- Serves on agency and community committees as assigned and/or approved.
- Establishes and maintains professional, collaborative relationships within the agency and community.
- Maintains agency standards regarding confidentiality, quality, and productivity.
- Performs other duties as assigned.
TRAINING, SKILLS, KNOWLEDGE, AND EXPERIENCE - Demonstrates excellent interpersonal, written, and verbal communication skills with the ability to present effectively.
- Ability to work autonomously, adapt to change and demonstrate flexibility.
- Models’ behavior that is respectful, non-judgmental, and reinforces the dignity of families.
- Knowledge of de-escalation techniques and how to constructively address aggressive, hostile, or overly emotional attitudes.
- Understands family dynamics and typical reactions to social stress factors.
- Displays excellent judgment, with prior experience and knowledge of privacy and confidentiality regulations.
- Ability to be pro-active and culturally sensitive.
- Effective time management and organizational skills with the ability to manage multiple projects while maintaining strong attention to detail.
- Experience using Microsoft Office suite and databases.
- Strong reporting and administrative writing skills with experience managing processes, analyzing information, and solving problems.
EDUCATION REQUIREMENT: - Bachelor’s Degree in Social Work, Human Services, or related field.
- Previous job or student placement experience in child welfare or family serving agency.
- Demonstrated ability to work effectively as part of a team.
- Must possess excellent customer interaction, collaboration, presentation, and written and verbal communication skills.
- Demonstrated experience with Microsoft Office applications, including Word and Outlook.
LIVING JFS DELAWARE WAY: Our mission is to strengthen individuals, families and the community by providing counseling and support services. Regardless of religion, race, socio-economic status, sexual orientation or gender identity, disability or special need, we will provide support. - Commits to continued Personal Growth and Education:
Participates in professional development and personal growth opportunities; such as workshops, networking groups and professional societies. - Ensures a Diverse and Inclusive Work Environment:
Through actions and words ensures that co-workers and clients feel safe, valued, and respected. COMMUNITY PARTNERSHIP AND ENGAGEMENT:
Maintains and fosters strong relationships with new and existing relationships with community partners, stakeholders, and state agencies to ensure positive agency image, beneficial collaborations, continuous flow of referrals and community exposure to agency services.
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