Opening the Doors Program Coordinator
Jewish Family Service of Metropolitan Detroit
Operations
West Bloomfield Township, MI, USA
Posted on Feb 3, 2026
Opening the Doors Program Coordinator
Opening the Doors
Job Summary
The Program Coordinator is a highly organized, creative, and collaborative team member who provides comprehensive administrative support to the Senior Director and the Opening the Doors (OTD) team. This role supports the coordination of program and event logistics and technical systems, including SharePoint, Excel, Asana, Zoom, and JLive. The Program Coordinator assists with registration processes, conferences and workshops, committee meetings, contracts, financial reporting, and other department projects, ensuring smooth operations and effective communication across all OTD initiatives. In addition to providing administrative support, the Program Coordinator organizes professional development and OTD event coordination, assisting with program planning and implementation logistics in collaboration and with approval of the Senior Director.
Key Responsibilities
- Collaboration: Serve as an integral member of the Opening the Doors (OTD) department, contributing to overall program success and departmental efficiency.
- Support: Provide administrative and programmatic support to the Senior Director and OTD team, including coordination of program delivery, data tracking and organization, purchasing and organizing supplies, and general support as needed.
- Records: Manage accurate recordkeeping and data management, including organizing SharePoint files, recording income and expenses for OTD programs, maintaining W9 and ACH documentation, processing vendor invoices, submitting and tracking payments, and creating and monitoring contracts and signatures.
- Meetings & Events:
- Schedule and attend weekly supervisory check-ins, department meetings, committee meetings, and relevant planning and/or marketing meetings.
- Staff and assist with all OTD meetings, trainings, and community events, taking the lead on preparation, logistics, registration, onsite coordination, and post‑event follow‑up and evaluation.
- Act as the primary point of contact for online and in-person program registration, monitoring participation and responding to all inquiries and offering participant assistance as needed.
- Manage all meeting and event logistics, including calendar invites, meeting reminders, room reservations, purchasing and setup of food and supplies, Zoom links, meeting minutes and action items, AV/IT support for presenters, attendee tracking (in‑person and Zoom), evaluation creation and tracking, transportation needs, and checklist development.
- Professional Development: Support OTD team in coordination of all professional development workshops, conferences, and trainings - overseeing logistics from planning through implementation , tech setup, registration, materials, AV/IT, transportation, onsite support, and evaluations) to ensure smooth, high‑quality delivery.
- Marketing: Provide support to Senior Director in drafting marketing materials and external communications for events or programs, submitting all content for Senior Director approval prior to sharing with JFS or JFD marketing teams. This may include content developed utilizing Microsoft programs or Canva, and for purposes including OTD social media on Facebook and Instagram. Attend program and marketing meetings with JFS and JFD upon request, utilizing Asana and email as preferred by each organization to track projects, tasks, and timelines.
- Customer Service: Manage incoming OTD phone and email inquiries promptly and courteously, maintaining a high standard of customer service.
- Mailings: Prepare and distribute outgoing correspondence, including drafting and editing content, applying letterhead, performing mail merges, and updating recipient lists based on information from the Senior Director. Assist with purchasing or obtaining mailing supplies, assembling and stuffing envelopes, and coordinating delivery of materials to recipients or the post office.
- Reliability: Complete all assignments within designated timeframes. When additional time or support is needed, proactively communicate with the Senior Director to seek approval for extended time or to request additional assistance. Maintain accountability for all areas of responsibility, proactively addressing challenges and ensuring commitments are met.
- Prioritization: Maintain communication with the Senior Director regarding competing priorities, ensuring clear understanding and agreement on task sequencing.
- Teamwork: Collaborate with OTD colleagues to provide mutual support, assist with departmental needs (e.g., retrieving information from SharePoint), and contribute flexibly to shared goals.
- Subject Matter Expertise: Gain knowledge and understanding of OTD departments’ mission, goals, programs, services, and the schools, educators, students and community, who receive services and participate in programs.
- Department Communication: Maintain regular communication with the Senior Director during designated working hours, in particular when in the office to ensure in-person needs are met and the team receives adequate administrative support.
- Security and Privacy: Adhere to agency and client protection policies by regularly acclimating yourself with the JFS privacy, safety and security policies made available within the employee handbook.
- Employee Philanthropy: Support and engage in a culture of philanthropy in all work done on behalf of the agency. Participate annually in agency and partner related philanthropic activities and campaigns.
- Mission Dedication: Embody the mission and values of JFS in all work done on behalf of the agency. Utilization of the JFS key strategies will ensure success in this accountability.
- Misc: Other duties as assigned by management.
Minimum Qualifications
- Bachelor’s degree preferred; an associate’s degree or an equivalent combination of education and relevant experience will be considered.
- Minimum of 2 years of experience in program, event, education, nonprofit, school, or community‑based coordination or support roles.
Minimum Competencies
Skills
- Coordinate logistics for programs, trainings, workshops, and events from planning through implementation.
- Manage multiple priorities, timelines, and stakeholders while maintaining strong organization and follow‑through.
- Communicate clearly, respectfully, and professionally with partners, presenters, schools, families, and vendors.
- Maintain accurate records and program data using Microsoft Outlook, Word, Excel, PowerPoint, and shared systems such as SharePoint, Asana, and Zoom.
- Demonstrate strong attention to detail, accountability, and commitment to inclusive, high‑quality program delivery.
Knowledge
- Awareness of Jewish customs, culture, and community life, or willingness to learn.
- Knowledge of, or interest in learning about, community‑based human service, educational, and disability‑inclusion resources to help maximize support for participants and partners.
Behaviors
- Creative and solutions‑oriented problem solver.
- Organized and adaptable time manager who anticipates needs and adjusts to changing priorities.
- Collaborative, compassionate team member who contributes positively to department culture and the broader agency environment.
Jewish Family Service of Metropolitan Detroit is an Equal Opportunity Employer.