Full Time Salaried Position ($45,000)Metairie, LASupervisor: Chief Impact OfficerOrganization: Established over 75 years ago, Jewish Family Service is a “whole person environment,” serving the residents of Greater New Orleans without regard to race, religion, disability, gender, or sexual orientation. Jewish Family Service of Greater New Orleans (JFS) is a constituent agency of the Jewish Federation of Greater New Orleans and a community impact partner of United Way of Southeast Louisiana.Why Work for JFS? JFS strongly believes in a work/life balance and offers an outstanding benefits package. JFS subsidizes 80% of employee medical, dental, and vision insurance, offers matching contributions through a 403b plan, and annually includes 15 vacation days and 10 days of sick leave. JFS is closed most Federal and Jewish holidays.Job Description: The Medical Guardian Project Manager is a motivated and proactive professional dedicated to improving the safety and independence of older adults in the community. This entry-level position manages the Medical Guardian Personal Emergency Response System (PERS), a life-enhancing device that allows older adults to live safely, comfortably, and independently. The Project Manager must be comfortable with entering customer homes to complete installs of the PERS device. The Project Manager conducts outreach and engages with the community through public speaking and presentations to promote the program. The ideal candidate is compassionate, empathetic, and driven by a genuine commitment to enhancing the well-being and dignity of older adults.Job Duties:- Daily Management: Manage the electronic personal emergency response system program; manage day-to-day sales, marketing, customer service/support, and administrative processes; travel to customer homes to complete device installations; look for opportunities to improve efficiency, productivity, and customer service; track equipment service issues, incident reports, maintain inventory, process new subscribers (post installation paperwork), deactivate returned devices, oversee incoming intake calls, transition intakes to program participants, and communicate/report to JFS management and Medical Guardian.- Marketing: Draft an annual strategic marketing plan with benchmarks for growth; ensure timelines, tasks, assignments, deliverables, budgets, and performance standards; represent JFS at community functions and events to promote the Medical Guardian PERS Device; seek input from providers, JFS staff, customers, and the JFS board; plan components include Referral Network Growth, Communications Plan, and Marketing Materials.- Finance: Collaborate with the Chief Financial Officer and the Donor Client Services Manager on budget development and monitoring, accounts payable and accounts receivable.- Volunteer Management: Assist in recruiting and training new Medical Guardian volunteers; supervise responsibilities delegated to these volunteers.Minimum Qualifications: Bachelor’s degree (preferably in a related field); minimum 2 years of customer service experience; minimum 1–2 years of marketing experience; ability to capture and analyze data and identify KPIs; excellent written and communication skills including public speaking; computer skills including MS Word, Excel and using cloud-based provider software; valid driver’s license and transportation for local travel.Please prepare a cover letter to include with your resume and 3 professional references. Send to mario@jfsneworleans.org.