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Description

Position Summary:

This role provides leadership and oversight for all housing programs, including Homelessness Prevention, Rapid Rehousing, Central Intake, and Resource Navigation. The position supervises housing and CIS staff, monitors program performance and outcomes, and ensures services are delivered with quality, accountability, and full grant compliance.

Salary Range: 65,000 -80,000 annually.

This position is primarily in the office, located at 3201 S. Tamarac Dr., Denver, 80231.

Resumes will be accepted through February 27, 2026.

Bilingual preferred but not required.

Please submit your resume and cover letter, letting us know why you are the right person for this position.

Essential Functions: *

• Partner with the Department Director to review, improve, and implement policies, procedures, and workflows that promote equity, best practices, and consistent, high-quality service delivery across housing programs.

• Provide day-to-day operational oversight of housing programs, including Emergency Housing Assistance and Homelessness Prevention (EHAP) and Rapid Rehousing (RRH), ensuring programs are implemented in alignment with contractual, regulatory, and organizational requirements.

• Ensure program implementation complies with all funding requirements, client eligibility criteria, documentation standards, and confidentiality requirements, escalating compliance concerns to the Department Director as needed.

• Oversee the CRS rent assistance system, including internal and external referrals, eligibility review processes, documentation standards, and coordination with internal and external partners.

• Review and approve financial assistance requests to confirm grant eligibility, documentation completeness, and alignment with program guidelines prior to submission to the Finance Department.

• Submit approved check requests and supporting documentation to the Finance Department and coordinate as needed to support timely and accurate payments.

• Monitor program-level spending, caseloads, and outcome progress, and share regular updates with the Department Director to support budget management and planning.

• Support grant monitoring, reporting, and submissions by providing program data, documentation, and operational context in collaboration with the Department Director and relevant staff.

• Supervise housing and CIS program staff, team leads, and interns, providing supportive, trauma-informed supervision through regular individual and group supervision meetings.

• Complete annual performance evaluations for direct reports on housing staff and support team leads in completing evaluations for case managers and Central Intake Specialists (CIS) staff.

• Provide guidance on complex cases, eligibility determinations, and intake questions, and facilitate case conferencing as needed.

• Develop and deliver onboarding, training, and technical assistance for housing staff, interns, and new hires to ensure consistent understanding of program requirements, documentation standards, and best practices.

Document #: HR-D-620 Reviewed: 01/29/2025 Revised: 10/20/2025 Page: 2 of 3

• Oversee the day-to-day operations of the Central Intake Specialists (CIS) program, including staff supervision, training, and workflow coordination, in collaboration with departmental leadership.

• Ensure staff maintain accurate, timely, and complete case records, including documentation of client contacts, services provided, and progress toward goals.

• Monitor data quality and completeness across housing and agency database systems, including CaseWorthy,, Submittable, HMIS, and Hancock.

• Maintain audit-ready client files and oversee internal quality assurance and monitoring processes to support funder and regulatory reviews.

• Use subject matter expertise and operational insight to recommend program improvements, workflow adjustments, and training needs to the Department Director.

• Monitor service delivery outcomes, client engagement, and implementation challenges, and contribute to program evaluation and continuous quality improvement efforts.

• Participate in departmental and agency-wide planning discussions and collaborate with other JFS teams to support shared organizational goals.

• Represent housing programs at community partner meetings, coalitions, and funder-required workgroups as assigned, providing operational perspective and coordination.

• Build and maintain relationships with community partners and referral agencies to support effective service coordination and referrals.

• Research and share best practices in housing stability, homelessness prevention, and case management to support staff development and program improvement.

• Participate in agency work groups, committees, and networking events as needed.

• Provide support to seasonal holiday programs as needed.

• Perform other duties as assigned.

JFS EEO Statement: JFS is dedicated to the principles of equal employment opportunity in any term, condition, or privilege of employment. JFS does not discriminate against applicants or employees based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, military status, or any other status protected by federal, state, or local law.

COVID-19 considerations:

Must be fully vaccinated for COVID-19 (proof required), subject to legally required exemptions.

Agency Overview:

JFS is a nonprofit human services organization that serves anyone in need, regardless of their circumstances or religious beliefs.

We believe in a shared responsibility to support impactful changes throughout our community.

Founded over 150 years ago, we offer more than 30 programs and services, including food security, housing stability, mental health counseling, aging care, employment support, and disability services. JFS takes a holistic approach, assessing the various needs of the individual or family and providing the appropriate services, all from one organization.

We continuously evaluate the evolving challenges of our community and adapt or develop programs that respond to the resulting needs. We are very proud of our work culture, including recently completing a Diversity, Equity, and Inclusion assessment. JFS offers competitive pay and benefits, including medical, dental, vision, health savings account, flexible spending account, Legal/ID Theft, supplemental insurances, agency-paid Life/LTD, Employee Assistance Programs, 401(k), 16 paid holidays, and a generous leave program.

JFS is an Equal Opportunity Employer.

Requirements

Education/Experience:

• Preferred bachelor's/master’s degree in social work, related field, or equivalent work experience.
• Minimum of five to seven years’ experience in social work or in the homelessness or housing field preferred.
• Prior management experience preferred.

Other:

• Demonstrates strong communication, leadership, organizational, and interpersonal skills.
• Shows skills in interviewing and assessment techniques, preparing professional reports and documents, and in establishing and maintaining effective working relationships with employees, organizations, and the public.
• Knowledge of the service population’s cultural and socioeconomic characteristics and appropriate techniques and practices for working with the client population.
• Experience working with housing stability funding sources such as ESG, TRUA, EFSP, or comparable programs, including eligibility review, documentation standards, and compliance monitoring.
• Ability to interact effectively as a team member and independently with Agency staff, community members, and with a diverse client base.
• Ability to multitask in a fast-paced environment.
• Must have excellent computer skills.
• Strong interpersonal and communication skills for collaborating with various levels of staff, including program managers, directors, and board members.

Supervisory Responsibilities:

• This position is responsible for supervising staff, including assigning work; providing coaching, feedback, and support; conducting performance evaluations; and supporting professional development.

Work Environment:

In-Office Position: Work primarily takes place at the home office at 3201 South Tamarac Dr., Denver 80231. Work hours are generally during regular business hours, with some evening or weekend work as required to meet program or client needs.

Essential physical requirements: Frequent sitting and typing. While performing the duties of this job, the employee is regularly required to use standard office equipment. The employee is regularly required to travel between sites, communicate effectively, and use standard mobile equipment.

Physical effort/lifting: The employee may occasionally be required to lift up to 10 pounds.

*If requested, reasonable accommodation will be provided to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.