Position Summary: We’re seeking a compassionate individual dedicated to empowering those in need of temporary assistance through our TANF program. In this role, you will manage a caseload of participants, offering guidance, overseeing service delivery, providing mentorship, and coordinating referrals. Your efforts will help ensure high-quality support from JFS and other community resources, fostering each participant’s journey toward long-term self-sufficiency.

This is a hybrid position.

Salary Range: $23.00 - $28.00 per hour

Enjoy JFS's 37.5-hour work week.

Applications will be received through October 31, 2025

Applicants are encouraged to submit a cover letter with their resume. Tell us why you want to work with us!

Responsibilities:

• Maintain accurate case management records and physical files.
• Completes intake, conducts a range of assessments with participants to identify and address challenges to employment and engagement, and assists in goal setting and life planning.
• Liaison to support service agencies and public organizations to make referrals. Facilitates the acquisition of services and resources to meet the needs of the individuals on caseload.
• Monitors case plan, enters client enrollment, hours of participation, activities, termination, and employment information.
• Maintains case notes, manages case numbers and progress within the program.
• Manages the master file and is responsible for quality assurance and file integrity as per funder/JFS requirements.
• Provides supportive services and assists participants in accessing other community services with a focus on removing barriers to employment and home life stability.
• Provides job placement support in collaboration with the JFS Employment Services Teams.
• Utilizes CBMS/WMS and database to maintain secure storage of participant paperwork, activities, and plans.
• Maintains HIPAA compliance with all participant information, documents, and paperwork.
• Other duties as assigned.

COVID-19 considerations: Must be fully vaccinated for COVID-19 (proof required), subject to legally required exemptions.

Agency Overview: JFS is a nonprofit human services organization that serves anyone in need – regardless of their circumstances or religious beliefs.

We believe in a shared responsibility to support impactful changes throughout our community.
Founded over 150 years ago, we offer more than 30 programs and services, including food security, housing stability, mental health counseling, aging care, employment support, and disability services. JFS takes a holistic approach, assessing the various needs of the individual or family and providing the appropriate services from one organization. We continuously evaluate the evolving challenges of our community and adapt or develop programs that respond to the resulting needs.

JFS offers competitive pay and benefits, including medical, dental, vision, health savings account, flexible spending account, Legal/ID Theft, supplemental insurances, agency-paid Life/LTD, Employee Assistance Programs, 401(k), 18 paid holidays, and a generous leave program. JFS is an Equal Opportunity Employer.

Education:

• BS in Human Services or similar degree preferred.

Experience:

• Prefer 3 years’ hands-on experience in a facilitating role in a multi-cultural environment, serving adults with multiple barriers to employment.
• Experience should include needs assessment, mentoring, organization, and oversight of a wide range of support services for individuals with diverse needs and learning styles. 1-2 years working with community service providers.
• Strong ability to learn, understand, and apply policies that pertain to case management, training/education, allocation of support services, and employment.

Other:

• Must possess own transportation, have a good driving record, maintain a valid driver's license, and provide proof of insurance coverage that meets agency coverage standards.
• Strong computer skills and ability to work virtually.