Position Summary:

Provides professional case management services to individuals and families with the goal of promoting stability and self-sufficiency. Utilizes a coaching approach to case management that is relational rather than transactional and connects clients to services and resources to achieve their self-determined long-term goals. This position works specifically with walk-in clientele that are newly ORR-eligible.

Salary $27.00 per hour.

Must be a Colorado Resident.

Please submit your resume and cover letter letting us know why you are the right person for this position.

Responsibilities:

• Conduct comprehensive intakes and assessments with individuals and families immediately upon their arrival.
• Works closely with the Director of Resettlement, Resettlement Program Manager, and Resettlement Program Specialist to identify ORR eligibility.
• Develop, implement, monitor, and modify individualized service plans with clients based off their short and long-term goals.
• Sign clients up for healthcare services and help schedule needed medical appointments.
• Sign clients up for all eligible benefits through Colorado PEAK.
• Set up a financial plan and explain benefit enrollments.
• Refer clients to English language classes and follow progress through communication with the instruction agency.
• Refer clients to employment services and track their progress and satisfaction.
• Enroll children of families into the most culturally competent schools in districts where they find housing.
• Enter client information into databases as required.
• Request financial approval for services of the program based on assessment of need and availability of resources.
• Maintain accurate case records; document client contacts and progress to ensure accountability.
• Follow all rules and requirements of the contractual Statement of Work with the Colorado Refugee Services Program.
• Work with other staff to ensure proper completion of paperwork and adherence to grant criteria.
• Assist with reporting as needed.
• Collaborate with other refugee resettlement agencies.
• Participate in staff trainings as required.
• Communicate with volunteer “Cultural Mentor” teams for each family to follow families’ progress in this regard.
• Adhere to all grant eligibility and documentation requirements.
• Use creativity and innovation in program development and service delivery.
• Maintain strict confidentiality of client and Agency information.
• Other duties as assigned.

Work Environment:

• Work is primarily in the office but can include a large amount of travel around the community.
• Mileage is reimbursed.
• Hours outside of regular operating hours are required on occasion.

COVID-19 considerations: Must be fully vaccinated for COVID-19 (proof required), subject to legally required exemptions.

Agency Overview: JFS is a nonprofit human services organization that serves anyone in need – regardless of their circumstances or religious beliefs. We believe in a shared responsibility to support impactful changes throughout our community.

Founded over 150 years ago, we currently offer more than 30 programs and services, including food security, housing stability, mental health counseling, aging care, employment support, and disability services. JFS takes a holistic approach, assessing the various needs of the individual or family and providing the appropriate services all from one organization. We continuously evaluate the evolving challenges of our community and adapt or develop programs that respond to the resulting needs.

We are very proud of our work culture, including recently completing a Diversity, Equity, and Inclusion assessment. JFS offers competitive pay and benefits, including medical, dental, vision, health savings account, flexible spending account, Legal/ID Theft, supplemental insurances, agency-paid Life/LTD, Employee Assistance Programs, 401(k), 21 paid holidays, and a generous leave program. JFS is an Equal Opportunity Employer.

Qualifications:

Education:

• Bachelor’s degree in social work or closely related human services field, or equivalent combination of education and demonstrated experience.
• MSW preferred.

Experience:

• Prefer 3+ years’ experience as a Social Case Worker for a public or private agency.

Other:

• Knowledge and understanding of the Denver metro area resources and public benefits including TANF, Medicaid, SNAP, CHP+, CCAP, SSI, OAP, and WIC preferred.
• Knowledge of Refugee Cash Assistance programs is a plus.
• Strong communication, organizational, and interpersonal skills.
• Cross-cultural sensitivity and knowledge with the ability and desire to work with people of other cultures.
• Ability to interact effectively as a team member and able to work independently.
• Ability to multi-task while working with multiple client caseloads.
• Must be proficient in Microsoft Office.
• Must have a driver’s license, a good driving record, and access to own transportation