Job Summary/Function:

The Director of Family Wellness Services is responsible for the oversight and development of clinical and non-clinical programs and services that seek to improve the overall well-being of children, youth and families. The Director of Family Wellness Services is a high-profile position tasked with high accountability, leadership, and the ability to work with a high degree of autonomy.

Accountable to: President/CEO

Duties and Responsibilities:

General:

• Oversight and development of programs and services to meet the emotional and wellness needs of at-risk youth, children and families.
• Direct and frequent supervision of the Clinical Supervisor and Director of Program Quality Assurance.
• Actively participates in community committees and other organized activities that work toward improving the emotional and physical wellness of children, youth and families.
• Strategically guides grant fund development to align with organizational priorities.
• Cultivates relationships in the community that strengthens partnerships and builds JFCS’ service capacity.
• Interface with external medical billing vendor and Finance Department
• Manage clinicians’ weekly productivity levels

Regulatory Compliance

• Maintain current knowledge of all regulations pertaining to the programs
• Quality improvement
• Program outcomes and reporting
• Review policies and procedures to ensure compliance
• Ensure complete compliance with regulatory standards and requirements within the respective programs

• Monitor Quality Management and Quality Assurance to ensure the development, implementation and monitoring of program quality assurance standards that are following regulatory requirements. This includes participation in utilization review and incident review as well as conducting inquiries into questions with respect to utilization and incident review.

Staff Development

• Ensure evaluations and professional development plans are completed on time and supported.
• Ensure staff is provided sufficient opportunities for training.

• Develop an organizational structure of reporting relationships between program leaders and senior management which ensures that adequate program supervision is being received on a routine basis.
• Development of staff to enable individuals to reach their highest potential.
• Assess the training needs and coordinate appropriate training to meet the needs of the Departments, regulatory agencies, and staff.

Grants Management

• Oversee the review of contractual requirements and milestones to ensure compliance.
• Assist in the writing of grants to enhance the Department, as needed.

Fiscal/Budget

• Develop annual budget.
• Reforecast budget quarterly.
• Monitor and supervise programmatic budget compliance and revenue of programs to ensure maximum revenue potential and efficient utilization of programs and drive corrective action steps toward improvement when needed.

Clinical Program Planning

• Ensure that all programs have operational plans that relate to the outcome indicators as well as any other relevant identified information.
• Ensure supervisors follow program plans and have the necessary support to meet their objectives.
• Assist in the development and implementation of best business practices/models that will ensure programs remain fiscally viable and at the ready for any and all external changes or requirements.

Internal Representation

• Participate in Executive Staff and Leadership Council meetings
• Participate in other meetings as deemed appropriate by the President/CEO

External Representation

• Participate in external committees/workgroups that increase the organization’s presence, obtain needed information and enhance JFCS reputation.

Development of New Programs Initiative:

• Identify service gaps and plan programs and service initiatives to address areas and assist in presenting proposals to funding sources.
• Assess trends and community needs to facilitate program development.
• Plan and ensure the submission of grants related to finding programs consistent with programmatic needs.

• Provide strategic planning and development for ongoing programs and new programs.

• Assess the needs of clients and evaluate program functioning relative to those needs. Make modifications of program functioning as necessary to meet assessed needs.
• Ensure special issues which should be areas of focus to include development of formalized programs to address these issues and the development of new programming.
• Ensure maximization of census by coordinating and providing outreach efforts of programs to community referral sources.
• Development of new programs to enhance the Department.

Qualifications:

• Master’s degree in social work, counseling, MPA or MBA.
• Specific training and background in program evaluation, program supervision, program development and implementation.

• Sensitivity to the service population’s cultural and socioeconomic characteristics.

• Experience with budget and administration in mental health and substance abuse fields.
• Five (5) or more years of progressively increasing administrative experience in the mental health or substance abuse field.

Skills needed:

• Proficiency in Microsoft Word, Excel, PowerPoint and any relevant service platforms. Training and support provided.

Training Requirements: All JFCS mandatory training

Classification: Exempt