Job Title: Aging Services Clinical Case Manager

Accountability: Director of Program Quality Assurance/Clinical Supervisor

Qualifications:

• Excellent grasp of clinical theory and application of evidence-based practices in mental health and substance abuse issues affecting the geriatric population.
• Minimum of 2 years’ experience in social work or closely related field.
• Florida license eligible.

Summary of Position:

Provide individual support and ensure comprehensive delivery of services to program participants and callers to agency.

• Conducts intake/needs assessment with new clients or existing clients seeking case management.
• Coordinates care to Aging services clients with community partners and resources identified from the needs assessment.
• Advocates on behalf of clients for services, basic needs, and other related issues.
• Navigation and connection of clients and families to needed resources.
• Stays abreast of community resources and agency programs.
• Returns phone calls within a timely manner, usually 24 hours.
• Other duties as assigned

Counseling Services

Provide outpatient therapy services to individuals, groups and families in an office setting, off-site in the community, in-home and telehealth when appropriate.

• Assist with conducting therapeutic groups at partner agencies
• Organize, develop and complete bio-psychosocial assessments, treatment plans and progress notes.
• Return phone calls in a timely manner, usually within 24 hours.
• Meet agency’s productivity requirements as determined by supervisor.
• Attend all clinical meetings as directed by supervisor.
• Other duties as assigned.

Education and Experience:

• Masters in Mental Health Counseling or Masters in Social Work from an accredited academic institution. Registered Intern preferred.
• At least 2 years’ experience in social case work or closely related work
• Excellent written and oral communication skills
• Experience working with aging population and diverse populations and backgrounds
• Well organized with excellent time management skills
• Understand and support cultural diversity
• Bilingual (English/Spanish) a plus

Required Skills/Areas of Accountability:

• Ability to engage and work with the aging population
• Ability to work independently

• Capacity to understand the obligations, functions, programs and services of the agency and refer clients to other interagency programs and services within the community as appropriate.
• Ongoing interest in obtaining training to update skills and treatment interventions especially in the high-risk area of seniors and vulnerable adults.
• Strong ability to relate to other professionals and lay people in the community regarding JFCS, its mission, vision and programs.

Training Requirements:

• Annual HIPAA training
• Annual Deaf & Hard of Hearing Training
• All other annual required agency wide and counseling specific trainings

Classification: Non-Exempt