Jewish Community Services (JCS) is seeking a compassionate and skilled Care Manager for a newly created position. Under the supervision of the Director of Aging, the Care Manager will work directly with our older adult clients and their families in their homes and the community. The Care Manager will work within the Elder Care Management program and serve as the central point of communication between the client, family, healthcare professionals, and service providers to help ensure quality care, providing guidance, ongoing support, oversight, and advocacy as they navigate their aging journey. This is a full-time, hybrid position offering a supportive work culture and the opportunity to make a meaningful impact.

Responsibilities Responsibility:

• Work directly with clients, families and other professionals to provide comprehensive assessments and care plans serving older adults.

• Conduct regular in-home visits to continually monitor and evaluate client well-being and to identify needs and resources to support quality care.

• Develop, formulate, and carry out detailed care plans to address opportunities to improve client's quality of life using available formal and informal resources.

• Coordinate services such as home care, medical appointments, care transitions, and household management.

• Act as a liaison and advocate between clients, families, and providers, communicating observations and providing updates and recommendations.

• Provide transportation and accompany clients to medical appointments and procedures. Advocate within the healthcare setting to facilitate best practices for the client.

• Maintain detailed, timely documentation and participate in team case reviews

• Assists with outreach and marketing efforts to grow the Elder Care Management program

• Engage in ongoing education and training opportunities to enhance knowledge and skills needed to support clients, particularly within the key knowledge areas set forth by the Aging Life Care Association.

Qualifications

• Required Bachelor's degree in fields such as gerontology, social work, nursing, public health, health and human services, or related fields. Prefer Master’s degree in related field, MSW or licensed RN.

• Minimum of three (3) years of experience working directly supporting older adults.

• Knowledge of the aging process and challenges older adults often face, including dementia.

• Ability to facilitate conflict resolution and mediation for clients, families, and outside providers to ensure the well-being of clients.

• Self-starter, able to work independently and in a collaborative team environment.

• Exceptional organizational, scheduling, and time management skills.

• Strong interpersonal, verbal and written communication skills.

• Proficiency in basic computer skills with a demonstrated ability and willingness to learn new applications and platforms.

• Valid Maryland driver’s license and insurance with a good driving record.

• Integrity, honesty, and a positive attitude with the highest standards for professional ethics.

We’re proud to be recognized as a Top Workplace by Baltimore Sun Media three years in a row. When you join our team, you’ll contribute to meaningful work in an inclusive, community-oriented environment that values respect, integrity, and innovation.

PERKS of Working at JCS: Competitive Salary + Comprehensive Benefit Plan + 401(k) match + Generous Paid Time Off & Holidays + Free JCC fitness & pool membership + Professional Development Opportunities + Employee Assistance Program + MORE!

Jewish Community Services (JCS), a comprehensive human service agency, provides programs and services for people of all ages and backgrounds, helping them achieve their goals, enhance their wellbeing, and maximize their independence.