Access Specialist Needed to Join Our Top Workplace Team

Do you enjoy connecting with people? Are you skilled at helping others? Jewish Community Services (JCS), a human services agency that addresses the needs of individuals, families, and communities in the Greater Baltimore Region, is seeking a full-time Access Specialist to join our team.

As a JCS Access Specialist you provide key client engagement and triage functions by serving as a welcoming, professional ambassador and initial point of contact for community members who interact with our agency in-person, by phone, or via email. Central to this role is the provision of outstanding customer service to a diverse population of internal and external constituents, always exhibiting empathy, patience, and respect.

You will respond to inquiries from people seeking services for mental health, employment, aging, disabilities, and other assistance by engaging in active listening, determining their needs and connecting them with appropriate agency services and/or other community resources. You will also greet and check-in clients, staff, and visitors at our locations and will provide additional administrative support to agency departments as needed.

Knowledge and Skills:

• Exceptional listening and communication skills

• Excellent problem-solving skills

• Ability to maintain a professional demeanor in challenging situations

• Ability to work effectively in a fast-paced environment and manage multiple concurrent tasks

• Proficiency with Microsoft Office applications and ability to utilize client information systems.

• Cultural sensitivity and commitment to inclusivity when working with diverse populations

• Commitment to respecting and maintaining confidentiality

• Familiarity with Jewish values and culture

Education:

• College degree preferred.
  
  Experience:

• Minimum of 2 years related experience.

• Prior customer service and/or administrative experience

• Experience working in a mental health, medical, or social service environment is a plus.

JCS has been recognized by the Baltimore Sun Media Group as a Top Workplace three years in a row. We are proud to be an organization that lives by our values – Respect · Inclusivity · Integrity · Community – both in our service to clients and in our workplace culture.

Our Mission: Jewish Community Services (JCS) provides programs and services for people of all ages and backgrounds, helping them achieve their goals, enhance their well-being, and maximize their independence.