We are seeking an experienced, hands-on Director of Operations to oversee the daily operations, service delivery, and administrative functions of our DFTA-funded Brooklyn-based Older Adult Centers. Working alongside the Director of OACs, this position ensures efficient center operations, effective staff supervision, high-quality services for older adults, and compliance with contractual, regulatory, fiscal, and reporting requirements.
The ideal candidate is an organized, results-driven leader with experience managing teams, overseeing multiple functions, improving processes, and maintaining operational standards. Experience in multi-site operations, healthcare, hospitality, community services, or other service-oriented environments is highly desirable. Experience with older adult services or DFTA contracts is a plus.
Key Responsibilities
- Oversee daily center operations to ensure efficient, consistent, and high-quality service delivery.
- Establish operational procedures, schedules, workflows, and performance standards.
- Coordinate facilities, supplies, food service, transportation, and other operational needs.
- Maintain safe, welcoming, and accessible environments for older adults.
- Supervise, guide, and evaluate center leadership and assigned personnel.
- Establish clear expectations, monitor performance, and promote accountability.
- Support recruitment, onboarding, training, scheduling, and staff development in collaboration with HR.
- Address operational and personnel concerns and foster a collaborative work environment.
- Ensure compliance with DFTA contracts, agency policies, and applicable regulations.
- Monitor attendance, service records, program deliverables, and reporting deadlines.
- Prepare for audits, inspections, and contract monitoring visits.
- Identify deficiencies and implement corrective action plans.
- Maintain accurate documentation and ensure operational accountability.
- Monitor operating expenses, purchasing, inventory, and staffing resources.
- Support budget preparation and financial reporting in coordination with Finance.
- Ensure efficient use of resources and identify opportunities to control costs and improve operations.
- Collaborate with program leadership and internal departments to strengthen operations.
- Monitor service quality, participant feedback, and program outcomes.
- Coordinate with funders, vendors, community partners, and other stakeholders.
- Support the implementation of new initiatives, systems, and procedures.
Qualifications
- Bachelor's degree in Business Administration, Operations Management, Public Administration, or a related field preferred; equivalent experience may be considered.
- 5–7 years of progressively responsible operations or program management experience, including staff supervision.
- Experience overseeing multiple functions, managing budgets, monitoring performance, and ensuring compliance.
- Strong leadership, organizational, communication, and problem-solving skills.
- Proficiency in Microsoft Office and operational reporting systems.
- Ability to work on-site and travel between assigned center locations.
Preferred Qualifications
- Experience managing multiple locations or service sites.
- Background in senior services, healthcare, human services, hospitality, or community programming.
- Familiarity with government-funded programs, contract compliance, audits, and performance reporting.
- Experience with NYC DFTA programs or other government-funded social service contracts.
This role is Full- Time and on-site, with regular travel to all centers required
Salary: $100,000 - $115,000 annually
Comprehensive benefits package
Generous PTO policy
Free on-site parking at our main office
JCCGCI Inc. is an EOE.
