The Jewish Community Council of Greater Coney Island’s Trauma Recovery Center (JCCGCI’s TRC) is dedicated to promoting equality, justice, and healing by providing support and resources to individuals affected by violent crime and trauma. The Intake Coordinator serves as a welcoming first point of contact for individuals seeking services. This role is responsible for completing intake processes, supporting eligibility screening, maintaining accurate documentation, and ensuring effective communication with participants and the TRC team. The successful candidate will demonstrate strong interpersonal, organizational, and communication skills, with the ability to engage individuals impacted by violence and trauma with empathy, respect, and cultural humility. The Intake Coordinator reports directly to the Administrative Manager.

Responsibilities:

• Serve as the initial point of contact for individuals seeking recovery services and provide information regarding available supports and eligibility requirements.
• Engage potential participants in a trauma-informed and culturally responsive manner to understand their needs and support connection to appropriate services.
• Conduct in-person intake appointments, collect required participant information, and ensure completion of intake documentation.
• Assist with eligibility screening and ensure required information is accurately documented.
• Maintain timely and accurate participant records, databases, and electronic documentation while ensuring confidentiality and compliance with HIPAA, program policies and standards.
• Enter and update participant information in TherapyNotes and other electronic systems to support accurate recordkeeping and program reporting.
• Follow up with participants as needed to support engagement and completion of the intake process.
• Communicate participant needs, updates, and relevant information with the designated Trauma Therapist and Case manager to support coordinated services.
• Assist with tracking participant information and supporting data collection activities.
• Participate in team meetings, trainings, and program activities as needed.
• Maintain a professional, compassionate, and respectful approach when working with individuals impacted by violence and trauma.
• Perform other related duties as assigned by the leadership team.
• Uphold and promote the Trauma Recovery Center’s core values of cultural humility, empathy, agility, and respect.

Qualifications:

• Associate degree in Social Work, Human Services, Psychology, Counseling, Business Administration, or a related field preferred.
• Experience working in a healthcare, behavioral health, nonprofit, social service, or community-based setting preferred.
• Experience supporting intake processes, assessments, screenings, or participant engagement preferred.
• Demonstrated ability to engage individuals who have endured violence, trauma, or other crises with empathy, patience, and respect.
• Strong interpersonal skills with the ability to listen attentively, communicate effectively, and build rapport with individuals from diverse backgrounds.
• Ability to approach participants with compassion, cultural humility, and a non-judgmental mindset while maintaining appropriate professional boundaries.
• Ability to conduct trauma-informed intake conversations that gather necessary information while ensuring participants feel supported, respected, and safe.
• Ability to recognize when participants may need additional support, provide appropriate guidance, and redirect conversations when necessary while maintaining the purpose and structure of the intake process.
• Understanding of the importance of maintaining boundaries during the intake process and the ability to avoid engaging participants in therapeutic conversations or interventions outside the scope of the role.
• Excellent organizational skills and attention to detail.
• Ability to maintain confidentiality and handle sensitive information with professionalism and care.
• Ability to work independently while maintaining communication and collaboration with the TRC team.
• Strong written and verbal communication skills.
• Ability to prioritize tasks and manage responsibilities effectively.

Technical Skills and Competencies:

The ideal candidate will demonstrate strong technology skills and the ability to effectively utilize digital platforms to support participant services and program operations. Proficiency with electronic record systems, Microsoft Office, Google Workspace, and other related technology platforms is preferred. The successful candidate will be detail-oriented, organized, agile, and able to learn new systems to support accurate documentation, data management, and effective service coordination.

This role is Part-Time, 7 hours per week and On-site.

Pay: $25.00 - $30.00 per hour.

People of color and ethnic minorities are encouraged to apply.

JCCGCI Inc. is an EOE.