JCCGCI is seeking a dependable and service-oriented IT Assistant to provide day-to-day technical support to staff and help maintain reliable, secure technology systems. This role supports hardware, software, and network needs; assists with IT projects; and plays an important role in ensuring staff can work efficiently and effectively.

Key Responsibilities

• Provide first-level technical support for hardware, software, and connectivity issues (in person and remotely).
• Assist with setup, configuration, and maintenance of computers, mobile devices, printers, and other IT equipment.
• Support user account management, including onboarding/offboarding, password resets, and access permissions.
• Troubleshoot common operating system, application, and network issues; escalate complex issues as needed.
• Maintain IT inventory, track equipment assignments, and assist with asset management and procurement.
• Assist with system updates, patches, backups, and antivirus monitoring.
• Support basic network functions such as Wi-Fi connectivity and peripheral setup.
• Document procedures, troubleshooting steps, and issue resolutions.
• Assist with IT projects, including software implementations, system upgrades, and technology trainings.
• Follow organizational policies related to data security, confidentiality, and acceptable technology use.
• Perform other related duties as assigned.

Qualifications

• High school diploma or equivalent required; Associate’s degree in Information Technology or a related field preferred.
• One (1) year of IT support or help desk experience preferred.
• Working knowledge of Windows operating systems.
• Basic understanding of networking concepts (Wi-Fi, VPNs, printers, Ethernet, shared drives).
• Familiarity with Microsoft 365 and/or Google Workspace.
• Strong problem-solving, communication, and customer service skills.
• Ability to manage multiple tasks and maintain accurate technical records.

This position is Full-Time, 35 hours per week

This is an On-Site position with traveling to other JCCGCI sites required

Pay: $28.00 - $32.00 per hour

We offer a comprehensive benefits package, generous PTO, and free on-site parking

JCCCGCI Inc. is an EOE.