• Manage bookings, payment processing, administration, and supervision for the Private Swim Lesson program. Think proactively about the success of the program and make suggestions for modifications when needed.
• Manage bookings, payment processing, administration, and supervision for the Swim Team program.
• Actively engage with the program participants to identify areas of opportunity, answer questions they may have, or share observations about how their child is doing in the program.
• Process new and returning student registrations, class transfers, and program withdrawals.
• Handle incoming and outgoing electronic and telephone communications as well as walk-up inquiries.
• Fill in as a swim instructor, lifeguard or deck coordinator as needed to provide staffing coverage.
• Think proactively about the success of the Swim School and make suggestions for modifications when needed.

• Work closely with the Aquatics Office Administrator regarding maintenance of Aquatics Office tracking systems and schedules.
• Assist the Aquatics Office Coordinator with setting up, coordinating, and facilitating bi-monthly Aquatics Leadership meetings.
• Prepare statistical reports and manage the collection and tracking of program records, including registration and medical waiver documentation through our various systems.
• Support Aquatics Office in system processes such as testing new updates, completing merges, refund requests, data clean-up and billing preparation when needed.
• Work in partnership with the Business Systems team to ensure that information on the Aquatics department’s webpages is current and accurate.
• Assist program management in producing financial reports and analysis, budgeting, or any other business and/or committee projects.

• Cultivate a friendly, professional, and supportive customer service culture in the Aquatics office.
• Assist in training Aquatics Customer Service Representatives.
• Maintain a working knowledge of program areas and actively communicate program information
  to all stakeholders, including clients and staff.
• Ensure that all Aquatics Program informational sections such as posted schedules
  and flyer racks are accurate and well stocked.

• Manage the day-to-day operations of the Aquatics Office in the absence of the Aquatics Office Administrator.
• Attend all mandatory office staff, lifeguard, and swim instructor in-service trainings as necessary.
• Additional duties as needed.

Benefited, non-exempt, collective bargaining position