The Aquatics Weekend Customer Service Representative provides courteous and professional customer service and operational support to our Swim School participants and the Aquatics Center users and staff.

The Aquatics Weekend Customer Service Representative is often the first point of contact for Swim School participants and their families, answering questions, and assisting in managing the operation of the JCCSF Swim School program. The Aquatics Weekend Customer Service Representative is a primary source of information regarding the swim lesson program and its philosophy, methods, schedule, and teachers.

The Aquatics Weekend Customer Service Representative works in tandem with Aquatics Management during weekend operations and works closely with the Aquatics Administrator and Registrar to ensure smooth office operations.

• Provide outstanding customer service to program participants, members, and guests
• Process new and returning student registrations, class transfers, and program withdrawals.
• Maintain filing systems and organization of the Aquatics Customer Service Office
• Communicate and handle incoming and outgoing electronic and telephone communications
  as well as walk-up inquiries.
• Provide outstanding administrative support for the aquatic's programs and the aquatics management team. This includes but is not limited to:
  • Swim School Support:
    • Assess and communicate refund requests to management, referring to refund policies
    • Maintaining Salesforce CRM including reports, registrations, and waitlists under the direction of Aquatics management and admin staff
    • Assisting with coverage of Program Coordinator and Swim Instructor roles when needed
  • Communicate any urgent emails/cases with Aquatics Registrar and Admin
  • Maintain ongoing communications with aquatics staff, other office staff, and the aquatics management.
  • Maintain a working knowledge of all program areas and actively communicate program information to all stakeholders, including clients and staff.
  • Fill in as Program Coordinator and Swim Instructor as necessary
  • Attend all mandatory office staff, lifeguard, and swim instructor in-service trainings as necessary
  • Teach at least one Swim Instructor shift per week
  • Additional responsibilities as needed.

• Customer service experience is essential
• Experience answering phones
• Excellent interpersonal skills: good attitude, warm, friendly, and flexible
• Excellent verbal and written communication skills
• Administrative skills including strong computer proficiency
• Ability to work effectively and cooperatively with a diverse group that includes staff, parents, children, and the public
• Ability to work independently and as part of a team
• Excellent ability to work in a fast-paced environment and multitask
• Experience with Salesforce CRM system a plus
• Ability to obtain JCCSF Swim School Swim Instructor certification
• Lifeguard, First Aid, and CPR/AED for the Professional Rescuer Certification is a plus

Work is done primarily in an enclosed office space with time spent on the deck of an indoor aquatic facility.

Ability to swim and lift 50lb safely.

Non-benefited, non-exempt position

12-15 hours per week

FOR MORE INFORMATION: To learn more about working at the JCCSF, including staff culture, hiring practices and policies, and benefits, visit our Careers page: https://www.jccsf.org/about/careers/