$80,000 - $85,000 annually

The Business Operations & Rentals Manager supports the Senior Director of Business Operations and Strategic Projects by managing the day-to-day operations of Private Events & Rentals business, coordinating internal operational processes, and providing project management support for cross-department initiatives.

This role plays a key part in maintaining and growing the rentals business through operational excellence, exceptional client service, and efficient coordination with internal partners. In addition, the Business Operations & Rentals Manager supports organization-wide collaboration by strengthening internal communication, aligning operational workflows, and advancing key projects that improve efficiency and integration across departments.

The ideal candidate is analytical, resourceful, and detail-oriented, with a creative approach to problem-solving. They are comfortable working with data systems such as Salesforce, Excel, and scheduling tools, and thrive in improving processes that strengthen collaboration and communication across teams.

• 60% Rentals & Leased Operations – Manage the rentals business from inquiry to execution, driving revenue growth, client satisfaction, and operational efficiency.
• 20% Internal Coordination – Support cross-department processes, communication and alignment on programs, space use, and operational priorities.
• 20% Project Support – Assist with cross functional projects and initiatives led by the Senior Director, including operational planning and process improvements.

• Manage all aspects of the Private Events & Rentals business, including client inquiries, tours, proposals, contracts, invoicing, and event execution.
• Partner with the Senior Director to ensure pricing structures, budgets, and business plans align with organizational goals and community priorities.
• Serve as the primary point of contact for rental clients, ensuring clear communication, timely follow-up, and a high standard of service.
• Collaborate with internal partners (Event Operations, Marketing, Facilities, Security, and Finance) to ensure events are coordinated effectively and that space use supports both mission and revenue objectives.
• Maintain and track all rental data and performance metrics in Salesforce and related systems, ensuring accuracy in reporting.
• Develop and refine procedures to improve efficiency, customer experience, and departmental collaboration.

• Maintain visibility into the organization’s operational calendar to anticipate and resolve space and scheduling conflicts.
• Assist in tracking metrics and gathering feedback to improve internal calendaring and operational alignment.
• Partner with the Senior Director to enhance systems, workflows, and information sharing that improve collaboration across teams.

• Provide project support for cross-department initiatives led by the Senior Director.
• Contribute to special projects that strengthen JCCSF’s operational and business performance.
• Coordinate timelines, deliverables, and stakeholder communication for assigned projects.

• Bachelor's degree in business, marketing, hospitality, or a related field (or equivalent experience).
• 3–6 years of experience in event operations, business administration, or project management.
• Demonstrated ability to problem-solve creatively and manage multiple priorities in a fast-paced environment.
• Excellent communication and interpersonal skills; able to coordinate across departments and manage client relationships with professionalism.
• Strong organizational and analytical skills and ability to manage multiple projects and client accounts simultaneously.
• Proficiency in CRM software and sales tools to track leads, manage pipelines, and generate reports.
• Positive attitude, enthusiasm, and passion for the events industry.
• Flexibility to work evenings, weekends, and irregular hours as required by the events industry.

Work is performed primarily on-site in an office environment. This position may require occasional evening or weekend hours to support events or special projects.

Ability to walk throughout the facility, sit for extended periods, and use a computer.

Benefited, exempt position

Full-time

Weekend, evening, and holiday hours may be required, based on event schedules.

To learn more about working at the JCCSF, including staff culture, hiring practices and policies, and benefits, visit our Careers page: https://www.jccsf.org/about/careers/